EMPLOYMENT HISTORY

MAY **** - PRESENT

Office Assistant, Chris Soules Drywall General Contractor, Durango, CO

• Working directly with the owner preparing and following up on contracts/estimates/invoices

• Schedule customer estimates and jobs ensuring all parties are well informed and available

• Answer incoming calls & e-mails; addressing customer needs directly and/or referring calls to the appropriate manager.

• Data entry of daily job reports into Joist database (job cost software)

• Other misc. admin duties/projects as assigned

Assist in maintaining a clean and organized office space to ensure maximum efficiency and productivity. Assisting with social media management and marketing campaigns to promote the company's services and attract new customers in the local market.

Manage and update the office filing system to ensure easy accessibility and organization of important documents. Assist in preparing and following up on contracts, estimates, and invoices for clients, ensuring accuracy and timeliness. Assist in coordinating and tracking project deadlines and deliverables to ensure projects are completed on time and within budget.

Coordinate with subcontractors and suppliers to ensure timely delivery of materials and services Assist in the collection and organization of customer feedback to identify areas of improvement and enhance customer satisfaction.

APR 2010 - SEP 2019

Medical Assistant/Esthetician, Dr. Katherine Farady, Austin, TX

• In my 9 years with Dr. Katherine Farady, I acquired extensive knowledge in Dermatology and Aesthetics.

• I was trained to cover all areas of the Practice.

• I started out in the practice with 5 Providers. I left with Dr. Farady in 2013 when she started her own private holistic/functional medicine/aesthetic practice. I also worked as a medical aesthetician and performed chemical peels, microdermabrasion, and skin care analysis for patients.

• My duties included: Preparing Patients for Examinations, Taking Medical Histories, Assisting the Physician During Examinations, Explaining Medical Procedures to Patients, Calling in Prescriptions to Pharmacies, Collect Laboratory Specimens, Sterilize Medical Instruments, Submitting Medical Claim Forms, Maintaining Patient Medical Records, Updating Patient Files, Scheduling Medical Tests, Arranging for Hospital Admissions, Patient Billing and Bookkeeping, Answering Phones, Scheduling Appointments, Greeting Patients, Sorting Mail, Typing Doctor’s Letters and Memos, Keeping inventory and ordering supplies.

• Patient care, Assisted Doctor in surgeries

Assisting in minor surgical procedures such as mole removal and suturing, ensuring patient comfort and safety. Assisting in managing patient flow and ensuring efficient use of time during appointments Conducting skin care analysis and recommending appropriate treatments based on individual patient needs and goals. Performing aesthetic procedures such as Botox injections, dermal fillers, and laser treatments to enhance patient appearance and confidence.

Performing preoperative and postoperative care for patients undergoing cosmetic procedures, ensuring proper wound healing and minimizing the risk of complications.

Providing patient education on dermatological conditions and treatment options Coordinating with pharmaceutical representatives to ensure the availability of necessary medications and supplies for patient care.

MAR 2010 - APR 2010

Lab Technician, Cedra Corp, Austin, TX

• Clinical research Laboratory Technician

• Phase 1 and 2 of a clinical drug trial

2121 Dickson dr, Austin, 78704

ad3qgy@r.postjobfree.com

+1-737-***-****

MEAGAN CREE

CUSTOMER SERVICE SPECIALIST

PROFESSIONAL SUMMARY

Customer Service Specialist with 14+ years of professional experience, excelling in roles that demand deep medical knowledge, meticulous documentation review, and exceptional patient care. Proven expertise in dermatology and aesthetics, with significant exposure to medical office environments and EMR systems. Demonstrates strong administrative skills, including data entry and phone etiquette, and a commitment to providing excellent customer service. Adept at multitasking in fast-paced settings, ensuring seamless office operations and patient satisfaction. EDUCATION

JAN 2009 - SEP 2009

Medical Assistant, The Academy of Health Care Professions, Austin, TX AUG 2004 - FEB 2005

Esthetician, Texas College of Cosmetology-San Angelo SKILLS

Facials Medical Terminology

Medical Assisting Medical Records

Dermatology Dermabrasion

Body Waxing Makeup Application

Patient Care Medical Office Experience

EMR Systems Documentation review

Vital signs Medication administration

Blood sampling Intake

Office experience Data entry

Phone etiquette Customer Service

Aesthetics Holistic Medicine

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