Customer Service Representative

SK

SAMITAT KOSOKO

***********@*****.*** 301-***-**** Clinton, MD 20735

Dedicated administrative assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Responsible Project Coordinator focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects on time and under budge. Offers valuable insight earned over 3+years.

Experienced in developing and managing SAP business structures. Successful at coordinating updates to improve performance and system design.

Experienced SAP Consultant with proven abilities in software solutions. Productive team member maintains in-depth understanding of latest SAP offerings, updates and market developments to promote business innovation and relevance. Recruits qualified candidates and provides extensive technical skills training. MENTORING

TRAINING

Safety

Effective customer

Communication

Issue identification and

Resolution

CRM and office management

Software

Proposal writing

Meeting planning

Mail management

Work ethic

Time Management

Data management

Technical Documentation and Reporting

Software Installation and Maintenance

Data and Systems Architecture

Troubleshooting and Diagnosis

Hardware Installation and Maintenance

weightwatchers Remote, TX

Customer Service Representative

06/2021 - 07/2023

Updated details in company database by keying in customer contacts and delivery dates

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence

Maintained inventory in supply closet to prevent shortages Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports

Directed customer communication to appropriate department personnel. Enterprise Rent-A-Car Clinton, MD

Sales Representative

Contacted new and existing customers to outline benefits of products Monitored customer order process and addressed customer issues Summary

Skills

Experience

11/2020 - 04/2021 Reorganized routes and schedules in territory to maximize efficiency Created and implemented store displays, promoting sales and growth Prepared and processed contracts and order forms for new and existing customers

Performed comprehensive market research to expand sales. Harry and David Clinton, MD

Call Customer Service Representative

04/2018 - 10/2020

Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction Cultivated impactful relationships with customers and drove business development by delivering product knowledge

Delivered service and support to each customer, paving way for future business opportunities

Investigated technical issues using knowledge base and personal experience to complete timely resolutions

Set up and activated customer accounts to maintain QA satisfaction levels Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

The University Of Texas Arlington, TX

Bachelor of Science

Expected in 05/2025

i am not relocating, it's an online class.

Hillsborough Community College Tampa, FL

Associate

01/2020

Education and Training

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