Billy Pabuaya

Contact # 780-***-****

Email: ad3qgu@r.postjobfree.com

EDUCATION

Aquinas College Calgary, Alberta

Recreational Therapy Aide On Going

Academy of Learning and Career College Edmonton, Alberta Computerized Accounting February 2013

Rizal Memorial Colleges Davao City, Philippines

Bachelor of Science in Commerce - Major in Accounting October 1985

WORK EXPERIENCES

Richards Packaging Inc. - Edmonton, AB (September 2019 - September 2020) Inside Sales/Purchasing

Answering incoming calls from customers and being the main point of contact for customer interactions

Managing full cycle order desk from product inquiries, pricing information, quoting, order entries, invoicing, liaison with warehouse to ensure inventory of products and shipping details.

Handling all activities and concerns pertaining to customer offers and issues.

Preparing purchase orders by verifying specifications and prices; obtaining recommendations from suppliers for substitute items and obtaining approval from the requisitioning department.

Doing the costing sheets for the final purchase orders.

Working with others to improve existing procedures and performing other administrative tasks related to the role. Ampak Inc. - Edmonton, AB (November 2017 - October 2018) Customer Service/ Inside Sales

Answering incoming calls from customers and being the main point of contact for customer interactions.

Promoting our products to the customers and identifying some opportunities.

Resolving back order issues with salesmen as well as purchasing

Dealing with all product returns.

Managing full cycle order desk from product inquiries, pricing information, quoting, order entries, invoicing, liaison with warehouse to ensure inventory of products and shipping details.

Handling all activities pertaining to customer offers and issues.

Working with others to improve existing procedures and performing other administrative tasks related to the role. HMS Host - Edmonton International Airport (March 2015 - June 2016) CashRoom Clerk/Accounts Receivable Clerk

Balancing cashiers’ daily debit, cash, and vouchers transactions.

Preparing daily reports in spreadsheets and sending it weekly to the head office.

Maintaining up-to-date billing system and generating send out invoices.

Printing and mailing customers’ monthly statement accounts.

Preparing money for different departments at the start of each day.

Counting the cash room safe by hand or machine and cross referencing it against the safe log.

Collecting money and sales receipts from cashiers and managers at the end of their shifts.

Preparing money for the bank deposits and handling it off to security or other personnel responsible for safe transport of the deposits.

Aramark (McEwan University)- Edmonton, AB (August 2014 - April 2015) Supervisor/Customer Service

Assisting the Operations Manager in selecting, training, supervising, counseling, and disciplining cashier staff.

Observing performance and encouraging improvement if necessary.

Interacting positively with customers and promoting facilities and services.

Resolving customer complaints, guiding them and providing relevant information.

Provide a positive customer experience with fair, friendly, and courteous service. Tim Hortons/ESSO Truck Stop - Edmonton, AB ( October 2010 - September 2014) Head Cashier/Customer Service

Greeting customers and taking their orders.

Receiving payments by cash, debit/credit cards, checks, or vouchers.

Counting money at the beggining and end of each shift to ensure that the amounts are correct and that there’s adequate change.

Ensuring that each customer transaction is processed accurately in an efficient manner.

Provide a positive customer experience with fair, friendly, and courteous service

Creating and distributing cashiers’ schedules and till allocations. Pagestar Printing Press - Tagum City, Philippines (August 2005 - June 2010) Sales Manager/Accounting Head/Inside Sales

Meeting and communicating with walk in customers while also handling the traffic of customers and ensuring that they get proper attention.

Identifying sales opportunities and setting goals for the company

Creating sales plan and motivating the staff and providing training opportunities.

Analyzing the choices and financial capacities of every customer and suggesting suitable products for them.

Recording details of every transaction in the sales and submitting weekly reports to the Manager.

Maintaining sales volume and selling price by keeping up with the current demands and supplies.

Managing potential customers and closing sales and revenues. John Hancock Life Insurance Inc./Manulife Insurance Company - Davao City, Philippines (May 2000 - Sept. 2005) Financial Planner/Unit Manager

Learning about the clients’ financial situations to develop realistic plans.

Interviewing clients thoroughly by reviewing fiscal situations and developing tools to assist in meeting financial goals that include family budget, investing plan, retirement savings, and a major purchase timeline.

Ensuring monthly targets achievement with the group by calling a bi-weekly meeting.

Promoting and securing sales of products to their customers by providing real time products, marketing, and technical support during after sales.

Manages the planning of financial activities for the company or organization.

Perform data analysis and be responsible for the financial health of your staff.

Create financial reports, direct investment activities, and develop plans for the long term financial goals of the company.

Motivations, encouraging, and training staff in the manner that results in high performance and general growth of the company.

Hairchitect Salon - Davao City, Philippines (November 1993 - June 1996) Proprietor/Manager

Hiring and managing staff and also handling customer services responsibilities.

Motivated and Engaged employees make happy clients.

Responsible for the daily operations of the establishment.

Tons of dedication and time to ensure the goals are met and the business continues to grow.

Interacting with clients, hairstyling, and performing other beauty procedures.

Handling all the accounting, marketing, advertising, and purchasing of all the products.

Staying up to date on the latest trends, and getting to know the clients and their preferences. One Network Bank - Davao City, Philippines (August 1986 - August 2000) General Accounting bookkeeper/Savings Accounts Bookkeeper/Bank Head Teller/Accounts Clerk

Oversee a company’s financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliation.

Inputting, recording, transcribing and updating data using electronic or manual information systems.

Creates reports monthly, quarterly and annually for tax preparation.

Recording and maintaining financial transactions and ledgers of each client and computing monthly interests.

Ensuring compliance with accounting principles and regulations.

Attracting potential clients with our products and services.

Resolving product services problems and customer complaints

Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.

Opening customer accounts by recording account information.

Prepare bank deposits, general ledger postings and statements, and reconcile accounts in a timely manner. SKILLS & COMPETENCIES

Excellent oral and written communication skills in English and Filipino.

Proficient technical knowledge of MS Office ( Word, Excel, and Powerpoint).

Internet application, Google Mail, Outlook, Micros, JD Edwards & Cetrix GP Microsoft.

Willing to work long hours.

Team player but is also efficient when working independently.

Driven, motivated, hard working, detail oriented, flexible and responsible. REFERENCES:

Available upon Request.

Contact this candidate