BIANCA GLENN R. EDENBURGA

Blk ** Lot * Phase *-B Kasiglahan Village, Bgry. San Jose, Rodriguez, Rizal

098********

ad3qgr@r.postjobfree.com

CAREER OBJECTIVES

To obtain a rewarding customer service position within an organization that provides growth and career advancement opportunities

Result-oriented customer service professional skilled at rendering effective and time-sensitive customer support in a high pressure environment

PERSONAL INFORMATION

Age: 25 years old

Date of Birth: August 30, 1998

Height: 5’1”

Weight: 62 kg

Place of Birth: Diliman, Quezon City

Civil Status: Single

Sex: Female

Citizenship: Filipino

Religion: Roman Catholic

EDUCATIONAL BACKGROUND

Bachelor of Secondary Education Major in English

●2018-2022

San Mateo Municipal College

San Mateo, Rizal

●2016-2018

College of Arts and Sciences in Asia and the Pacific

Rodriguez, Rizal

●2011-2016

Kasiglahan Village National High School

Rodriguez, Rizal

ON-THE-JOB TRAINING

-Teaching Internship

San Mateo National High School (June-July 2022)

WORK EXPERIENCE

●Administrative Officer II (5/2023-Present)

DEPARTMENT OF SOCIAL WELFARE AND DEVELOPMENT

-Providing support to the organization through both administrative and technical activities

-Prepares Memoranda, letters, proposals, and reports

-Liaises with other stakeholders for Stockpile-prepositioning optimization

●Technical Support Specialist (4/2022-4/2023)

AFNI PHILIPPINES INC.,

-Provides support by assisting clients in troubleshooting their devices, emails, and website domain

-manages data of clients by inputting data through CRM tools like Salesforce and Oracle

●Customer Service Representative (3/2021-2/2022)

-give clients information about their transactions such as account balances,interest rates, and fees

-help clients protect their account by reviewing suspicious activities, reversing transactions, and reissuing compromised debit and credit cards

ACADEMIC QUALIFICATIONS:

●Licensed Professional Teacher

●Teaching English as a Foreign Language Certificate

SKILLS

Proficient in MS Office (Word, Excel, & PowerPoint)

Good communication skills

Open to opportunities for self-improvement

Can work under pressure

Can adapt to different kinds of environment

REFERENCES - Available upon request

I hereby certify that the above information is true and correct to the best of my knowledge.

Bianca Glenn R. Edenburga

Applicant

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