Carmen D. Tillman

**** ******** **.

San Leandro, Ca 94578

510-***-****

ad3qg2@r.postjobfree.com

OBJECTIVE: To obtain a position in a professional environment where there is opportunity for growth and advancement. Where my skills can be utilized to benefit the company.

QUALIFICATIONS:

I am computer literate familiar with Microsoft Office; I am a self-starter well organized and work well under pressure. I have strong oral and written communication skills, learn fast, work well with colleagues, I am a problem solver, I can handle several projects simultaneously and within deadlines.

EDUCATION:

Word Processing Certificate/Healds Business College

Diploma/Fremont High School

EMPLOYMENT

3/17 to Present

Prime Collections/Bank of the West

Work with customer who have high balance accounts, 1st payment defaults, help with extensions, assist with lien notices, storage notices, work in special queues on a daily, process payments, recommend collateral for repossession review, as well as charge off, monitor accounts, also back up High Balance collections, as well as Mid-Range collections, help customers in Spanish/English.

10/11- 3/17

Collection/Trainer/Bank of the West

Provide information to current and potential customers, receive incoming and outgoing calls in Spanish/English, documents all calls, help client with modifications, disputes, payment extensions, order documents, assist with making payment, customer services. Work special queues, return check, state of Massachusetts. Recommend collateral for repo review, process extension for customer, train all new employees.

10/6-9-11

Collection/Fireside Bank/Senior Team Lead 30-59 Days, Pleasanton, CA

Thoroughly work assigned queues to successfully exceed individual and team goals for dollars collected, contact rate, sip trace, and negotiate with customers to make payments arrangements. Identify accounts to meet criteria for repossession with company guidelines. Pass all FDCPA guidelines. Responsible for locating and contacting accounts that may be at any stage of delinquency.

12/5-10/06

Receptionist/Schedule Coordinator/Orthodontic Care Center, Oakland, CA

Greet patience’s both Spanish/English, answer phones, schedule appointments, translate for Spanish speaking patience’s, pull charts, schedule meeting, run front office, date entry, assist dr. with exams.

4/05-12/05

Office Assistant/Swissport Fueling Oakland International Airport, Oakland, CA

Entering daily fuel disbursements into company inventory system generate detailed reports regarding summaries of fuel, to airline and ATA standards, customer support to all office staff.

4/02-4/05

Eligibility Clerk/Delta Dental of CA, San Francisco, CA

Received inbound calls regarding dental benefits from provider and subscribers act as company primary point of contact, gave referrals, process claims, run check tracers, knowledgeable in dental terminology, processing codes, assist providers with claims, data entry, filing, processing incoming mail.

06/01-04/05

Supervisor/Lead Driver/Fluid Transport, Hayward, CA

Supervise 10-15 drivers, moving vehicles from dealership to credit union sale site, issuing daily tasks to drivers, locating vehicles, returning vehicles, logging units, issuing payroll, data entry, and schedule appointments.

06/98-06/01

Dispute/Fraud Support Line/Providian Financial, Pleasanton, CA

Provided support for manager and team leads dealing with escalated customers reviewed accounts with them regarding charge backs, process charge backs within Visa regulations, skip tracing.

10/95-06/98

Customer Service/Providian Financial, Pleasanton, CA

Provided excellent customer service, assist with accounts. Primarily responsible answering inbound calls both in Spanish/English, handling customer inquiries. Took over escalated calls, reviewing charges on accounts with summers, advice clients of pass due accounts, collections, and available credit.

Reference upon Request

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