JASMINE S. JACKSON, PHR

813-***-**** ad3qf7@r.postjobfree.com LinkedIn Tampa, FL

HUMAN RESOURCES BUSINESS PARTNER

Certified Human Resources (HR) Professional with over 8 years of extensive HR experience including strategic planning, labor relations, change management, talent acquisition, and employee engagement. Strategic business partner working collaboratively with senior leadership to further organizational goals. Adept at fostering a positive workplace culture and aligning HR initiatives with business objectives. Proficient in Microsoft Office Suite, Zoom, Teams, UKG, Paycor, Taleo, KRONOS, and PeopleSoft software.

TECHNICAL SKILLS & EXPERTISE

Organizational Development Distributed Workforce Management Strategic Planning/Management Client Relations Benefits Administration Broker Engagement Training & Development Talent Acquisition Employee Engagement Operations Management Diversity, Equity & Inclusion Strategy Labor/Union Relations Employee Relations Cross-Functional Collaboration Team Leadership Coaching & Mentoring HR Metrics and Analytics CERTIFICATIONS

PHR – Professionals in Human Resources HRCI

EXPERIENCE

RealTruck Ocala, FL May 2022 – Present

Senior Human Resources Generalist

• Collaborate with clients to develop and implement strategic financial plans that align with their business objectives and industry trends.

• Partner with senior leadership to identify and develop annual and multi-year human capacity strategies such as workforce planning, performance management, employee relations, and staff development.

• Serve as a strategic partner advising leadership on HR policies, ensuring compliance with state and federal regulations.

• Conduct employee and management training on intricate HR issues, resulting in a commendable 25% increase in compliance and comprehension.

• Adeptly navigates complex employee relations issues, corrective actions, performance improvement, and employment decisions.

• Developed and implemented comprehensive FMLA/ADA/PWFA processes, maintaining clear communication with employees and management.

• Designed and implemented a “Stay Interview” program, contributing to a significant decrease in turnover at the 30, 60, and 90-day periods, along with a substantial increase in employee retention rates.

• Lead talent acquisition efforts, achieving an impressive 40% cost reduction, eliminating the use of external staffing resources.

City of Crystal River Crystal River, FL December 2020 – May 2022 Human Resources Director

• Managed all aspects of HR, including recruitment, onboarding, union negotiations, project management, performance management, and investigations.

• Developed and executed comprehensive workforce plans aligned with local government goals, ensuring the optimal utilization of human capital resources.

• Collaborated with department heads to analyze staffing needs and implemented strategies to address recruitment, retention, and succession planning.

• Collaborated with department leaders to identify training needs, design curriculum, and facilitate learning opportunities to support continuous improvement and career advancement.

• Utilized data-driven insights to provide regular analytics and reports to government officials, aiding in strategic decision-making and resource allocation.

• Provided guidance and training to departmental leaders on policy interpretation and implementation to maintain a consistent and equitable work environment.

• Developed and maintained HR metrics dashboards, offering visibility into key workforce trends, employee engagement, and diversity metrics for informed decision-making.

• Facilitated strategic planning processes for performance improvement and development of organizational HR strategies.

Andromeda Systems, Inc. Jacksonville, FL November 2018 – December 2020 Human Resources Assistant

• Provided strategic advice, coaching, and guidance to all levels of management to enhance leadership effectiveness and team dynamics.

• Facilitated seamless new hire orientation and onboarding processes, ensuring a smooth transition for employees into the organization.

• Identified and assessed training needs, contributing to the development and recommendation of targeted training programs that aligned with organizational objectives.

• Delivered valuable management employee information analytics to support data-driven decision making within both management and HR teams.

• Provided daily oversight and mentorship to a summer HR Intern, fostering their professional growth, and contributing to the success of HR initiatives.

Resource Solutions Jacksonville, FL January 2017 – November 2018 Senior Operations Coordinator

• Established and implemented a comprehensive Employee Recognition Program, acknowledging high-achieving team members on a quarterly basis.

• Coordinated and managed all employee engagement initiatives nationwide, including the planning and execution of client entertainment and team events.

• Fostered a collaborative environment by assembling staff committees to generate and implement innovative ideas aimed at enhancing employee retention.

• Led the sourcing and screening of candidates, managing up to 100 interviews during high-volume hiring events.

• Ensured seamless post-hiring processes by personally approving all offers in Taleo and meticulously verifying data accuracy to align with compliance standards

UF Health Jacksonville Jacksonville, FL March 2015 – January 2017 Employee Relations Assistant

• Addressed employee complaints and navigated complex issues under the guidance of the Employee Relations leadership team.

• Orchestrated grievance hearings for both unionized and non-unionized employees facing disciplinary action or termination.

• Successfully reduced the labor grievance backlog by an impressive 60% within the initial 9 months of tenure.

• Conducted thorough unemployment investigations and represented the employer in phone hearings.

• Managed the maintenance of records in the human resources information system, generating reports from PeopleSoft and KRONOS for grievances, EEOC claims, and subpoenas on a weekly basis. EDUCATION

Bachelor of Arts in Human Resources Management St. Leo University