GERALDO BARCENE JR.

*** ****** * • Apt. *D • New York, NY 10009 • P: 917-***-**** ● H: 212-***-**** ● ad3qds@r.postjobfree.com

\PROFESSIONAL SUMMARY

Tenacious and resourceful professional with more than 20+ years’ experience in areas of clerical and administrative capacities to maximize the efficiency of workplace. Customer focused approach and exceptional communication skills in call center settings utilizing ability to manage both inbound and outbound calls effectively.

KEY QUALIFICATIONS

Eight and Sixteen Hour Security Guard License Obtained

Demonstrated ability to serve as a solid link between customers and businesses

Demonstrated ability to collect, open, sort and distribute mail to all departments

Profound knowledge of documenting information and filing records manually and electronically

Highly skilled in analyzing and route incoming mail materials with close and overlapping missions and functions

Highly skilled in performing customer services duties via telephone and in-person Knowledge of processing U.S. Postal Mail by running postage machine

In-depth knowledge of multipart and sensitive file classification systems

Computer: MS Office, Outlook, Excel, Word and PowerPoint

Fluent in Spanish

AREA OF EXPERTISE

Security Guard

I work as a Security Guard in different locations throughout NYC.

I maintain the safety for the company and personnel at my work locations.

I report any unusual and dangerous situations to my Supervisor

I have developed a wide range of Security Guard Experience at my work locations.

Operations Manager

Supervised, training and coordinating all field employees, scheduled work hours, performance, attendance and resolving conflicts.

Completed opening and closing cash handling procedures, to include- creating and verifying pre-determined banks and depositing monies in safe at end of shift.

Providing and managing all daily reports, job site resource allocation and crew time as well as weekly operations reports.

Calculated the volume that is shipped, received, encoded, and sorted each night.

Communicated with customers, drivers, postal clerks, and other facilities to ensure quality and accuracy of service.

Managed and trained weekly schedule for up to 10 employees.

Customer Service Representative

Addressed and resolved customer product complaints empathetically and professionally.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Utilized computerized systems for tracking, documenting information, obtaining up- to-date and accurate information.

Consistency maintained >95% customer service satisfaction via quality control.

File Clerk/ Mailroom Clerk

Assisted with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits.

Managed to sort, locate, open, inspect and bundle all incoming detainee mail and publications.

Documented, processed and filed all incoming and outgoing mail correspondences.

Coordinated and scheduled and meetings, appointments and travel arrangements for managers or supervisors

Managed troubleshooting and performed simple preventive maintenance of machines.

Distributed all inter-office mail for the facility departments.

PROFESSIONAL EXPERIENCE

07/2017-Present Security Guard Allied Universal Security Systems New York,NY

03/2017- Present

Security Guard

Securitas

Bronx, NY

07/2012 – 06/2016

Customer Service Representative

King Teleservices

Brooklyn, NY

10/2008 – 10/2012

Administrative Assistant/Accounting Clerk

Aerotek Systems Temp.

New York, NY

03/2010 – 07/2011

File Clerk / Mailroom Clerk

Oce Business Solutions

New York, NY

01/2007 – 09/2008

Assistant Manager- Mail Room

Tishman Speyer Properties

New York, NY

10/2005 – 09/2006

Office Assistant

Daniel J. Edelman

New York, NY

EDUCATION

Boricua College; Brooklyn, NY

Obtained Associates Degree in Business Administration

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