MANUEL ALEJANDRO CHAVES

***** ** **** ** *****, FL 33173

305-***-****

With over two decades of expertise in waiter services and restaurant management within the hospitality sector, I possess a proven track record of delivering exceptional customer service. Very personable and great attention to the smallest personal details that provides for outstanding performance in customer service.

Experience

Ocean Grill at The Setai Hotel, Miami Beach, FL

Food & Beverage Manager

September 2022-December 2023

Oversee the comprehensive management of Restaurant, Beach, and Pool operations, including the supervision of staff.

● Efficiently schedule and allocate restaurant sections for lunch and dinner services.

● Address and promptly resolve all client feedback, consistently delivering exceptional customer service to guests.

● Ensure the seamless functioning of the food and beverage department, maintaining high operational standards.

● Prepare and execute detailed Sales Reports, Incident Reports, and operational feedback, communicating effectively with the Hotel GM and Owners.

● Take a proactive approach to restaurant management, fostering a positive working environment for both Front-of-House (FOH) and Back-of-House (BOH) staff.

● Manage restaurant orders, invoices, and payroll responsibilities with precision. Basilico Ristorante, Doral, FL

Head Waiter

February 2011-September 2022

● Cultivated an exceptional relationship with local hotel concierges, resulting in consistent client referrals.

● Meticulously fulfilled all waiter responsibilities, meeting and exceeding set goals in a timely manner.

● Successfully upsold fine wines and daily specials, contributing to a consistent increase in restaurant revenue.

● Initiated additional specials and provided expert suggestions, further enhancing the overall dining experience.

● Skillfully managed guest welcoming, seating arrangements, and reservation handling.

● Efficiently handled restaurant phone duties, managing reservations with a high level of professionalism.

● Coordinated party menus and pricing, liaising with clients, and effectively communicated directives to the back of the house and owners.

● Executed special events, serving as the main point of contact with clients, ensuring seamless setup, and delivering excellent service to guests.

● Managed schedules for bussers, ensuring smooth operation during peak times.

● Oversaw vendor payment schedules and managed timely payouts, ensuring positive relationships with vendors.

● Managed UBER Eats POS and supervised take-out orders, ensuring a streamlined process for customers.

● Served as a concierge for private dining orders, often personally delivering and providing an elevated level of service to clients.

Le Bouchon de Grove Restaurant, Coconut Grove, FL

Head Waiter

Year 1999- February 2011

● Collaborated with the back of the house to coordinate weekly menu specials and effectively communicated them to the front of the house.

● Maintained strong customer relations, particularly with regular patrons, contributing to a positive and welcoming atmosphere.

● Enjoyed a high level of recognition, consistently being requested by name from clients due to exceptional service.

● Provided valuable assistance to owners in overseeing overall restaurant maintenance and managing various departments.

● Worked closely with the back of the house to develop and refine menu offerings, while also conducting staff training sessions to enhance menu knowledge. Professional References

● Cynthia Abugattas- Director of Human Resources at the Setai Hotel ad3qco@r.postjobfree.com

● Cesar Sanchez- Overnight Manager at the Edition Hotel 305-***-****

● Laura Rincon- Director of Sales at Sexy Fish Miami ad3qco@r.postjobfree.com

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