Darrell Collins

Customer Service Specialist

Experienced customer service professional with medical insurance billing expertise and a deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining the privacy of confidential and sensitive information. dcvolfan@gmail,com 931-***-**** 152 E. Stevens St. Cookeville, TN 38501 Premium Billing Customer Care Representative

Answered incoming calls from customers and provided assistance with billing questions and other customer service-related issues.

Investigated and resolved customer billing inquiries, disputes, and discrepancies. Provided detailed explanations of billing statements and charges to customers. Maintained accurate records of customer interactions in the database system. Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.

Submitted claims to insurance companies.

2010 - 2013

Middle School Social Studies Teacher

Developed and implemented an engaging social studies curriculum for middle school students. Created lesson plans, assessments, and other materials to support student learning in social studies.

Participated in parent-teacher conferences to discuss student performance, behavior, and academic goals.

Maintained accurate records of student progress through grading assignments and providing feedback on their work.

2008 - 2010

Experience

High School

Claims Processing

Billing Dispute Resolution

Customer Engagement

Database Management

Customer Service

Customer Account Management

Verbal and Written Communication

Relationship Building

Microsoft Office

Eye for Detail

Tennessee Technological University

Bachelor of Science, Elementary Education

1983

2008

Education

Skills

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