C* - Internal use

Elise Messingham

Santa Clarita, CA 91387 661-***-**** ad3qbh@r.postjobfree.com www.linkedin.com/in/elise-messingham Experience

SALONCENTRIC PREMIER CARE SPECIALIST 2015-CURRENT

· Responsible for a portfolio of over 75 of elite level clients.

· Operate as lead point of contact for any and all matters specific to my clients.

· Assist with high severity requests, order entry processing, product inquiry and order issues.

· Deliver client-focused solutions based on customer needs.

· Forecast and track key account metrics.

· Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

· Assist with new account creation and professional license verification. SALONCENTRIC CUSTOMER CARE REPRESENTATIVE 2006-2015

· Answered incoming calls and emails, addressed customer inquiries, and placed orders.

· Directed calls to appropriate individuals and/or departments.

· Researched issues and take appropriate action to resolve matters within turnaround time requirements and quality standards.

· Helped to drive sales goals and achieve monthly quotas. Skills & Abilities

· SAP, Mosaic and Salesforce

· Mosiac

· Salesforce

· Demandware

· Microsoft Applications Excel, Word and Outlook

· Excellent written and oral communication skills

· Proactive in anticipating needs of the client

· Problem solving skills to resolve client issues

· Multi-channel communication including phone,

email and live-chat

· Meticulous attention to detail

· Conflict resolution

· Excellent written and oral communication skills

· Multitasking

Education

2002 Iowa Cosmetology License La James School of Cosmetology, Des Moines, IA 2000 High School Diploma Pella Community High School, Pella, IA