KHUSHI DALAL

Mobile +1-437-***-**** Email ad3qbd@r.postjobfree.com

Detail-focused Financial Analyst with knowledge, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for financing and banking sector also used to work in fast paced environment, Strong communication Interpersonal skills.

AVAILABILITY

Mon Tue Wed Thus Fri Sat Sun

1 Pm to close 4 Pm to close Full day 1 Pm to close Full day Full day Full day EXPERIENCE

NOV 2023-TO PRESENT

CASHIER/CUSTOMER REPRESENTATIVE TITO’S PIZZA CANADA

• HANDLED PAYMENT PROCESSING AND PROVIDED CUSTOMER RECEIPTS AND PROPER BILLS AND CHANGE.

• WELCOMED PATRONS TO FRONT DESK AND ENGAGED IN FRIENDLY CONVERSATIONS AND CONDUCTED CHECK-IN PROCESS.

• GREETED INCOMING GUESTS WARMLY, AND SHARED INFORMATION ON POLICIES AND AMENITIES.

• POSTED CHARGES, UPDATED ACCOUNTS, AND ISSUED BILLS TO DEPARTING GUESTS’.

• RECEIVED INCOMING CALLS AND COORDINATED WITH STAFF TO FULFILL REQUESTS AND RESOLVE ISSUES.

• INPUT CUSTOMER DATA INTO RESERVATION SOFTWARE AND MADE IMMEDIATE UPDATES TO REFLECT ROOM CHANGES.

• DRAFTED AND MAINTAINED INCIDENT REPORTS, DAILY ACTIVITY LOGS AND OTHER DOCUMENTS REQUESTED BY MANAGEMENT.

NOV 2021 – JUN 2023

CASHIER/CUSTOMER REPRESENTATIVE RELIANCE FRESH INDIA

• PROCESSING TRANSACTIONS CASH REGISTERS OR SELF-CHECKOUT KIOSKS TO SCAN AND PROCESS CUSTOMER PURCHASES ACCURATELY AND EFFICIENTLY

• CASH, CEDIT/DEBIT CARDS, AND OTHER PAYMENT METHODS, ENSURING CORRECT CHANGE IS PROVIDED.

• WELCOME CUSTOMERS WARMLY, ASSIST WITH PRODUCT INQUIRIES, RESOLVE ANY ISSUES OR CONCERNS, AND MAINTAIN A POSITIVE AND PROFESSIONAL DEMEANOR THROUGHOUT THEIR INTERACTIONS.

• COLLABORATING EFFECTIVELY WITH COLLEAGUES FROM DIFFERENT DEPARTMENTS TO PROVIDE SEAMLESS CUSTOMER SERVICE AND SUPPORT.

• POSSESSING A THOROUGH UNDERSTANDING OF RELIANCE FRESH’S PRODUCTS, SERVICES, AND POLICIES TO ACCURATELY ANSWER CUSTOMER QUESTIONS AND PROVIDE INFORMED RECOMMENDATIONS.

• ATTENTION TO DETAIL AND WILLINGNESS TO SOLVE THE PROBLEMS OF CUSTOMER AND ASSIST THEM WITH THEIR DEMANDED PRODUCTS. MAINTAIN RECORDS OF STOCKS,REPAIR,SALES, AND WASTAGE.

• ENSURED ALL STORE DISPLAYS ARE KEPT FULL, AND THAT ALL MERCHANDISE TO BE CLEAN AT ALL TIMES.

MAY 2020 – OCT 2021

ASSISTANT ACCOUNTANT, SHREE JALA ENTERPRISE (CA FIRM) INDIA

• WORKED WITHIN BA TEAM ON NUMEROUS ISSUES THAT BUSINESS ENCOUNTERS WITH THE SYSTEM, ACTING AS A LINKEAGE BETWEEN THE COMMUNICATION AND BANKS WHILE FOCUSING ON CLIENT SATISFACTION.

• INCREASED PRODUCTIVITY WITH ORGANIZED AND EFFECTIVE SCHEDULING, MANAGED ENTIRE ACCOUNTING CYCLE INCLUDING GATHERING INFORMATION PREPARING DOCUMENTS.

• ENHANCED WORK PRODUCTIVITY AND FINALIZING REPORTS AND CLOSING BOOKS, PRODUCED ANNUAL BALANCE SHEETS, REVIEWED BUDGETARY DOCUMENTATION AND CONDUCTED COST ANALYSIS.

• DEVELOPED AND PRESENTED FINANCIAL PRESENTATIONS DOCUMENTING FINANCIAL STATUS.

• DOING ENTRIES OF SALES, PURCHASE AND BANK IN ACCOUNTING SOFTWARE AND DOING ENTRIES OF STOCKS IN I-RECORDS.

• SUPPORTED THE IMPLEMENTATION OF NEW COMPANY INITIATIVES, ENSURING SMOOTH TRANSITIONS AND MINIMAL DISRUPTIONS TO DAILY OPERATIONS.

• INTERESTED WITH CLIENTS TO ADDRESS THEIR CONCERNS WITH PRODUCTS SOLVED WITH GENTLY AND GAVE AUTHENTIC INFORMATION.

• TAKE ORDERS AS WELL AS CREATED QUATATION IN MS WORD, EXCEL AND POWERPOINT FOR BETTER UNDERSTANDING FOR CUSTOMERS.

• UNDERSTAND CUSTOMER’S PROBLEM VERY CAREFULLY AND ASSIST THEM ACCOTDINGLY WITH PATIENCE.

EDUCATION

2024-2025(POST GRADUATION CERTIFICATE)

FINANCIAL PLANING AND WEALTH MANAGEMENT, LAMBTON COLLEGE. TORONTO ON, CANADA

2019-2022(BACHELOR)

BACHELOR OF COMMERCE IN FINANCE & ACCOUNTING, SOMLALIT COLLEGE. GUJARAT, INDIA

SKILLS

TECHNICAL SKILLS;

TALLY PRIME,POWER POINT,MS EXCEL,MS WORD,SAP,ADOBE ANALYTICS,ADOBE PHOTOSHOP SOFT SKILLS;

LEADERSHIP, SELF-STARTER, CUSTOMER SATISFACTION, PRESENTATION, SALES, OPERATION AND MANPOWER HANDLING, TEAMWORK.

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