MOHAMMED AAMIR

Call: +1-510-***-**** Email: ad3q8m@r.postjobfree.com Location: Houston, TX, USA

OVERVIEW

Accomplished Project Manager with a proven track record of successfully planning, executing, and delivering high-impact projects within scope, budget, and schedule. Adept at leading cross-functional teams to achieve project objectives and exceed stakeholder expectations. Skilled in strategic planning, risk management, and resource allocation to ensure optimal project outcomes. Strong communicator with a demonstrated ability to foster collaboration and drive consensus among diverse stakeholders. Proficient in utilizing project management methodologies and tools to streamline processes and enhance project efficiency. Experienced in [mention any industry-specific knowledge or expertise] and committed to delivering results in dynamic and challenging environments. Seeking to leverage my skills and expertise to contribute to the success of being a dedicated Project Manager.

TECHNICAL SKILLS

●Installation and troubleshooting of Microsoft Operating Systems: Microsoft Windows 10, 7, Vista, XP, Server 2008

●Working knowledge of MAC OS (Snow Leopard, Mavericks, Yosemite)/ Web design using MS FrontPage 2007, 2003, HTML and JavaScript

●Advanced knowledge of Microsoft Suite and Skype for Business

●Installation of Antivirus and Spyware/ Applications in healthcare environment: Syngo Suites, OBIX, Novius Labs/ Barracuda Firewall applications/ Microsoft Applications: Office 2013,2016, Office Suite 365 / Active Directory 2012, Exchange Server 2012 and WSUS/ NTFS security, DNS, DHCP, OSI, LAN, TCP/IP, WINS, cabling and Ethernet/ Blackberry support/Bit locker, wave encryption

●Installation and maintenance of network components/ VMware/ SharePoint/ Remote desktop support software (VNC, team viewer)/ Troubles hooted HP/Lexmark/Sharp/Ricoh MFP

●LAN/WAN/NOC Administration

NOS Patches & Updates

Troubleshooting mobile devices (IOS, Android)

Updating firmwire on Mobile Devices

KEY SKILLS AND EXPERTISE

●Desktop support experience

●Technical expertise & support

●Analytical techniques

●Project leadership

●Complex problem-solving skills

●Teamwork and leadership

●Project management

●Productivity improvement

●Security solutions

●Customer service skills

●Risk, issue and troubleshooting management

●2nd and 3rd line support provision

●Training and mentoring

●Relationship management

●Multitasking abilities

●Workflow planning

●Systems installation, configuring & upgrades

●Database design and management

PROFESSIONAL EXPERIENCE

Project manager- Dawat-e-Hadiyah- Houston-TX

June 2023 – Feb 2024

Successfully managed a multi-million-dollar construction project from initiation to planning, ensuring adherence to the project scope, timeline, and budget constraints.

Implemented risk management strategies, identifying potential risks and developing mitigation plans, resulting in a 20% reduction in project-related issues.

Utilized project management tools such as Gantt charts and Kanban boards to monitor and track project progress, ensuring alignment with organizational goals.

Conducted regular stakeholder meetings, providing transparent project updates and addressing concerns promptly, leading to increased client satisfaction.

Implemented and maintained project management tools, enhancing visibility and transparency for both the team and stakeholders.

Conducted regular sprint planning, review, and retrospective meetings, fostering continuous improvement and adapting project strategies based on feedback.

Conducted regular training sessions and workshops on Agile methodologies, increasing team members' understanding and adoption of Scrum practices.

Desktop Support Engineer- Softtek – Houston-TX

March 2022- June2023

● Network management, hardware maintenance, installation, multi-vendor maintenance, and software support

● Software/hardware troubleshooting

● Provide on-site and remote support for field technology through ticket escalation. (Network Equipment, POS,

●Desktop, Kiosks, Tablets, and all other networking and IT related issues).

● Emergency response to Incidents impacting assigned Remote Location Operations.

●Served as point of contact for teams when multiple units are assigned to same project to ensure team actions remain in synergy

●Worked closely with technical operative team to align connectivity and support of client required systems • Practice excellent analytical problem-solving skills – ability to quickly identify problems and recommend cost effective solutions to minimize down time

●Provided support for Mobile devices (IOS, Android), Tablets and IPADS- Syncing Emails and apps for business applications.

Project Manager- Peak Systems, CA, USA

October 2021 - February 2022

●leading Kaiser printer refresh projects for various locations through Northern California

●Representing HP print managed Services and providing solutions to End user requirements for print services by planning and mapping each site.

●working with the deployment team to install Single Function/Multi-Function printers

●liaising with the network team to establish network connectivity.

●supporting end user with basic setup and tutorial

Independent Contractor- Self Employed, Tracy, CA, USA

May 2021-October 2021

●Led USPS handheld zebra device migration project across multiple locations across northern CA

●provided onsite support and repairs on Dell/HP laptops/Desktops

●Upgraded POS systems for various retails stores across the Bay Area

●swapping routers and switches for AutoZone

●conducting store surveys for installation of IT hardware upgrade (Desktop, POS, printers)

System Administrator Lead - London Ambulance Service (NHS), London, UK

March 2020 - March 2021

●Worked as a part of and led the Covid19 desktop support team

●Managed a team of 10 technical support personnel

●Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis

●Implanted change in infrastructure

●Implemented asset management tracking system

●Effected change in new starter/leavers process

●Increased team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript and WMI

●Helped set up classroom environments

●worked part of discovery project across multiple locations across London identifying key hardware in use including Desktops, MFP printers, standalone printers

●Tasks included:

- Imaging new laptops via SCCM, installing bespoke clinical software and deploying software packages

- Providing desk-side support and troubleshooting IT related problems from in-house software & hardware for desktops, laptops, printers, Scanners & PDA, hardware builds and configurations for new desktops and laptops

- Managing ticket logs and incident queues

- Supporting post migration issues and user knowledge advices

- Setting up new user accounts via Active Directory, VPN accounts via Cisco Secure ACS

-Setting up card readers with user access for use with MFP printers.

- Setting up and configuring Cisco soft phone via Cisco Call Manager and Avaya phones

- Installing MS Teams and training users on how to conduct online meetings

- Ensuring all server hardware, operating systems, software and procedures are aligned with organizational standards and strategic business plan

Senior Desktop Support Lead - Saba Software, Luton, UK

November 2019 - March 2020

●Managed deployment teams and led projects across multiple sites

●Upgraded 500 laptops using SABA image (Luton, Brighton, Düsseldorf, Germany, Kraków, Poland

●Ran software updates via SCCM

●Maintained asset management database for inventory and removal using Asset Management Software

●Decommissioned old hardware/laptops/desktops and backed up user data files via OneDrive file share

●Patched new ports in switches and server setup

●Installed and configured MS Office 365 and bespoke software applications

●Configured network MFP printers to user machines

●Trained staff on setup and usage of Ring meetings

Technical Support Specialist – HCL Technologies, London, UK

April 2018 - October 2019

Clients - United Service Automobile Association Barclays Investment Bank Standard Chartered Bank

●Offered desktop support to users in-house and across Europe from a 2nd/3rd line perspective for Windows 7, 10 and Office 365 troubleshooting

●Supported users across the board including Level 5 VIPs – Executives/Directors/Department Heads/Regional Advisors, and Trade Floor Users for hardware and application support within the financial market

●Worked on service management ticket logs and incident queues using Service Now, ensuring high urgency tickets were prioritised by setting up Bit Locker Encryption, and resolutions were met within SLAs

●Supported the team leader in critical tasks

●Provided advanced, senior level technical support to internal and external customers for installations and configurations

●Worked with the wider desktop support team and as a part of Windows 10 migration team, upgrading their clients, to ensure security postures are managed

●Set up desktop computers, Microsoft Office 365 and peripherals, and test network connections, and installed key software applications and repaired equipment and replaced faulty hardware

●Enrolled and managed mobile devices through Enterprise Mobility Management administration

●Migrated Windows 7 systems to Windows 10 and replaced all EOL systems with new hardware

●Backed up and restored personal data; and configured new computers for employees

●Verified hard drive encryption completion

●Worked on end to end client task lists

●Provided onsite and offsite technical assistance Performed IMAC installations / moves / adds and changes

●Installed and configured standard PC (workstations) / laptops, and supported hardware requirements for PCs and peripherals

●Network patching

●Provided Business Application Support, Installation and Configuration for Magellan Trade Port, TDP, OTP, EBBS, Thomas Reuters Eikon, Sigcap, Bloomberg, IBM PCCOMM

●Trained employees on new equipment, operating system, and applications

●Erased hard drives of PC's with expired leases to ensure all security measures were met

PROFESSIONAL TRAINING AND QUALIFICATIONS

2005 BSc. Hons. in Computer Science University of Bradford, Bradford, UK

2010 MCSE Windows Server 2003 IIHT Mumbai, INDIA

2016 MBA in HR Management National Institute of Business Management, Chennai, India

2020 Microsoft Certified Azure Fundamentals Microsoft Online

2021 AWS Certified Solutions Architect – Associate PearsonVue Online

2023 Certified Scrum Master Scrum Alliance

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