MAGDALENA HUERTA

**** * ***** ** 520-***-**** maggsmc27 @gmail.com

Skills Summary

• Bilingual- Spanish

Education

HS Diploma/2014

Experience

Walmart

Mod Team Lead/2014-2017

I started as a cashier, gained basic customer service and cash handling skills. In the three years I was with the company I worked in several departments through out the store. The last being the modular team whose main function was to update the stores shelve placements for new products and price changes along with seasonal displays.

McDonald’s

Guest Service Dep. Manager/2019-2021

In this role my responsibilities included but were not limited to- customer satisfaction, complaints, service requests, callbacks and survey analysis. I was also the full-time overnight shift manager handling scheduling, hiring and everyday restaurant needs.

Target

Lead Warehouse Worker /2021-present

The key responsibilities of my role are assisting Operations Managers with inputs and observations regarding the hourly pacing of production as well as team member behaviors. Analyzing and running reports. Running the flow of our department with a staff of50-120. Ensure team is on track for plan attainment during 10-12 hours shifts. Enabling and motivating the team members; following and holding team members accountable to safety behaviors. Worked on multiple projects for the continuous improvement of the warehouse.