JONATHAN HARTIGAN

Wayland, MA ***** 508-***-**** ad3q89@r.postjobfree.com

Professional Summary

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in sales calls and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during 15 years in Travel Industry.

Service-focused Account Manager bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in sales force with 10 years of expertise in related roles.

Accomplishments

Customer Relations - Earned highest marks for customer satisfaction, company-wide. Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Used Microsoft Excel to develop inventory tracking spreadsheets.

Resolved product issue through consumer testing.

Skills

Sales expertise

Inbound and Outbound Calling Good listening skills

Work History

Account management

Professional telephone demeano

Concierge Manager 4/2020 to 6/2023 Charles River Landing. Dedham MA

Managed a team of five people. Was responsible for all guest problems packages and building security. Handled all Vendor relationships.

Customer Service Representative 08/2016 to Jan 00 17 DraftKings – Boston, MA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.

Global Account Manager 01/2011 to 12/2016 Colpitts World Travel – Dedham, MA

Created and implemented new business opportunities by utilizing strategic networking

strategies.

Sold products by developing relationships with network of C-level professionals. Enhanced profitability by developing pipelines utilizing marketing and sales strategies. Attracted new clientele and developed customer relationships by hosting product-focused events.

Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Inside Sales Manager 01/2003 to 12/2011 Travizon – Woburn, MA

Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.

Prepared pricing strategies for current customers to enhance sales and increase profitability. Designed survey method to evaluate inside sales team.

Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.

Coordinated activities and projects to plan sales department operations and meet timelines. Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.

Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.

Inside Sales Representative 03/2001 to 01/2005 Putnam Investments – Andover, MA

Collaborated with vendor representatives and company customers to set up optimal delivery schedules.

Answered customers' questions regarding products, prices and availability. Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.

Utilized digital and telephone approaches to generate sales leads.

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Emphasized product features based on analysis of customers' needs.

Education

Bachelor of Arts: Business 06/2019 University of Vermont - Burlington, VT

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