Joyce A. O’Brien

**** ***** *****, ***. ****

Brentwood, TN. 37027

Phone: 951-***-****

Email: ad3q88@r.postjobfree.com

Key Skills:

Fully conversant in Supply Chain Management/ Logistics

Advanced Skills in Customer Service / Problem Solving

International and Domestic Logistical Expertise

Ability to generate Standard Operation Procedures (SOPs)

Ability to work in a team environment as well as independently

Complete Client Management

Proficient in Microsoft Suite

Proficient with Qvidian (Knowledge Base)

Designed and instituted various procedural programs to enhance and expand

services offered

Implementation and coordination of company and/or client requirements

Technical Writing / Preparation of Presentation Materials (PPT)

Proposal Writing

Interface with Subject Matter Experts (SMEs) to secure information required

Generate RFIs in response to potential / current client’s request

Real Estate Sales – Buying and Selling inclusive of all documentation required.

Experience:

Performance Team / Maersk – Pursuit Manager – 2022-Present

AM LLC – Manager, Digital Content – 2022- 2022

AM LLC – Knowledge Base Administrator - 2020-2022

EnvisionRx Options, Proposal Specialist – 2017 - 2020

Geodis Wilson USA, Implementation Manager, Trade Lane Development Manager, Customer Service Manager – 2005 – 2016

NC Real Estate Broker, Licensed – 2013 - 2016

USF Worldwide, Transpacific Trade Lane Development, Client Retention, Business Development – 2000 – 2005

Flying Tigers / Federal Express, International Customer Service Manager, Business Development Manager – 1992 – 2005

Education:

Adelphi University – Management and Marketing Courses

Various Sales, Marketing and Time Management Courses

Qvidian Database Templates – Various online Courses and Seminars

Responsibilities:

Performance Team / Maersk

Responsibilities include:

Support Opportunity Project Managers (OPMs) with content required for RFPs

Generate Content utilized in proposals

Act as SME for content driven opportunities

Support Technical Sales with various projects and pursuits

AM LLC

Responsibilities included:

Upkeep of company database (Qvidian)

Inclusive of input of records that the company utilizes for RFIs/RFPs and general marketing materials

Training employees reference the use of the company database to ensure understanding and compliance

Proofread company marketing materials and make suggestions/corrections when needed

Upkeep of company’s internal website

Set up and participate in “Google Meet” and/or zoom remote meetings.

Collaborate with my team, various departments heads and Subject Matter Experts (SMES)

Assisted with preparation of RFIs / RFPs as required

EnvisionRx

Responsibilities included:

Generate RFIs in response to potentials client’s requests

Proposal Management / Generate RFPs

Technical writing

Collaborate with team members and SME’s

Proofread RFIs and RFPs prior to submission to potential clients

Set up Kick off meeting to review requirements and assigned tasks

Geodis Wilson USA

Responsibilities included:

Interfaced with clients to secure that there is a clear understanding of their requirements

Collaborate with team members worldwide to ensure all involved understand

requirements and confirm compliance with company commitments

Generate Standard Operation Procedures (SOPS) to ensure clients wants and needs are met

Instituted and designed various procedural programs to enhance and expand services offered

Implementation of client’s requirements utilizing worldwide communications via verbal and written communication

Client Management inclusive of face-to-face meetings

Customer Service- Trouble shoot difficulties that may arrive

Pro-active and re active client management

Expertise in International and Domestic Logistics

References available upon request

Immediate availability.

Thank you for your consideration

Contact this candidate