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Social Media Customer Service

Location:
Lubbock, TX
Posted:
February 19, 2024

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Resume:

Nikita Sharma

CONTENT WRITER

Personal Profile

Lubbock, Texas,

806-***-**** @Curioussoul2311

ad3q7m@r.postjobfree.com

Links

Work Portfolio

Linkedin

Blog

Skills

Communication Skills

Ability to Multitask

Effective Time Managment

Adaptability

Microsoft Office

Strong writing skills

Editing and proofreading abilities

Creativity

Research skills

Attention to detail

SEO knowledge

Ability to Work Under Pressure

Familiarity with various content manage-

ment systems

Effective communication and collaboration

skills

Strong research abilities

Customer Service

Team leadership

Critical thinking and problem solving

Professional Summary

Summary:

Proficient in distilling complex information into user-friendly content, I have suc- cessfully collaborated with diverse teams across industries to develop, draft, and publish technical procedures. My creative mindset contributes to innovative solutions in content strategizing, creatives, and supporting brands. With a meticulous approach to project management and a commitment to compliance, my skills ensure content aligns seamlessly with values and brand. I am deeply passionate about continuous learning and recognizing the intrinsic value of teamwork in different projects, as it helps deliver communications (online and offline) that genuinely matter and appeal to diverse audiences. I excel at crafting engaging and informative content for various industries and platforms. With a strong background in research and SEO optimization techniques. My excellent communication skills, attention to detail, and ability to meet tight deadlines make me an asset to any project.

Employment History

Graduate Teaching Assistant, Texas Tech University, Lubbock 09/2021 - 08/2023

Conducted two undergraduate public speaking courses, fostering students' presen- tation and vocational skills.

Successfully mediated conflicts during office hours, showcasing strong communica- tion and interpersonal skills.

Developed weekly visually appealing lessons and presentations, ensuring high en- gagement levels.

Assisted with administrative tasks, including maintaining and updating records for Communication in Nursing courses within the department. Digital Marketing Associate, Diquery Digital LLP, Mumbai 02/2020 - 07/2020

Formulated weekly content calendars, aiding clients in enhancing their online presence on Facebook and Instagram.

Collaborated with a graphic designer to design compelling social media posts and provided detailed briefs.

Analyzed social media statistics collaboratively to optimize clients' online social pres- ence.

Freelancer, Mumbai

06/2018 - 12/2019

Provided meticulous proofreading services for PhD students. Collaborated with multiple marketing startups, including Tech and Blockchain, lifestyle, entertainment, and gourmet delivering high-quality copywriting services. Worked as an independent correspondent for an online glamour magazine. Copywriting Intern, Marching Ants, Mumbai

03/2018 - 06/2018

Collaborated with clients to generate captivating catalog content, social media con- tent, and press releases.

Worked closely with graphic designers to create visually appealing movie posters for promotions.

Hobbies

Reading, Writing poetry, Arts DIY, Cal-

ligraphy, Open Mic poetry, Meditation,

Hiking

Languages

English

Hindi

Created copy for the agency's in-house collaboration brand and developed "Out of Home" advertising content.

Juior Correspondent, Box Office India, Mumbai

05/2015 - 12/2015

Successfully conducted interviews, organized press events, and attended press re- leases for a team of 50 journalists.

Coordinated with movie theaters to ensure accurate and up-to-date profit data. Utilized WordPress content management system to update information for online audiences.

Maintained precise Excel data input for weekly movie sales collections with keen attention to detail.

Education

MA, Communication Studies, Texas Tech University, Lubbock, Texas 08/2021 - 08/2023

BMM, Journalism, University of Mumbai, Mumbai, India 06/2014 - 05/2017

Diploma in Digital Marketing, Digital Marketing Training Institute, Mumbai, India

08/2019 - 02/2018

Certificate in Graphic Designing,

St. Xavier's Institute of Communication, Mumbai

08/2017 - 12/2017

Courses

Marketing Automation: How to build a Successful Campaign, LinkedIn

09/2023 - 09/2023

Conversion Copywriting, LinkedIn

11/2023 - 11/2023

Marketing Foundations, LinkedIn

10/2023 - 10/2023

Achievements

PR-College Fest in Mumbai, Mumbai

08/2016 - 12/2017

Keynote Speaker- Toastmasters India (2021), Mumbai 04/2021 - 04/2021



Contact this candidate