MARIA PORTILLO

Abril **, ****

** ********* ** *** # *, Chelsea MA 02150

Phone: 857-***-****

ad3q7e@r.postjobfree.com

Highly motivated Shift Leader / supervisor has an

outgoing personality with exceptional customer service skills.Comes with excellent supervisory abilities and a dedication to achieving business goals and objectives. Brings a quality degree and experience and Management along with several years of high-volume restaurant, and high standard Hotel’s. Core Qualifications

● Good relationship building, with agility and adaptability to new working environments

● Excellent leadership abilities

● Tracks business sales goals, and/o business expectations

● Minimizes waste and usage of the resources; improving company efficiency.

● Knowledgeable about OSHA, food safety standards and Biosecurity.

● Good at tracking, managing and resolving customer complaints

● Believes in customer service delivery

● Excellent computer documentation skills

● Understands cash drawer double-counting procedures

● Promptly reports staff and customer issues to senior management

● Good. food, products, and consumables, ordering and monitoring, through physical inventory, and/o computer based inventory software. Education history

Somerville High School - High School

● Somerville High School

● Graduation year 2013

● Major area of study High School

Work experience

Four Seasons Hotel, Boston - Housekeeping

Four Seasons Hotel

200 Boylston St, Boston MA 02116, United States

Phone: +1-617-***-****

Director of Housekeeping: Francisca Hernandez+1-857-***-****

● Room Attendant

● 03/2019 - today

● Responsibilities: Keep Guest Room, Lobby clean and organized, taking care of all Hotel safety standards,

● Skills: excellent customer service, proactive, Positive attitude, communication,Teamwork, Self-management, self inspector, decision making, Flexibility, commitment, integrity, leadership, Willingness to learn, Problem Solving, Resilience

The Langham Hotel, Boston - Housekeeping

The Langham Hotel

250 Franklin St, Boston, MA 02110, United States

Phone: +1-617-***-****

Director of Housekeeping: Deazenka +1-857-***-****

● Housekeeping

● 2018 - 03/2019

● Responsibilities: Keep Guest Room clean and taking care of all standards

● Skills: excellent customer service, proactive, Positive attitude, communication,Teamwork, Self-management, self inspector, decision making, Flexibility, commitment, integrity, leadership, Willingness to learn, Problem Solving, Resilience

Blaze Pizza - Shift Leader Supervisor

Blaze Pizza

1282 Boylston St, Boston, MA 02215, United States

Phone: +1+1-617-***-****

● Shift Leader - Supervisor

● 2016 - 2018

● Responsibilities Make Sure everything is Clean and organized, oversees all employees, and food safety, payroll, inventory and cash counting after each shift!

● Skills: excellent customer service, proactive, Positive attitude, communication,Teamwork, Self-management, self inspector, decision making, Flexibility, commitment, integrity, leadership, Willingness to learn, Problem Solving, Resilience

Park Avenue Health Center - Housekeeping

Park Avenue Health Center

146 Park Ave, Arlington, MA 02476, United States

Phone: +1-781-***-****

● Housekeeping

● 2013 - 2014

● Responsibilities: Clean and organize, elders room and take the trash out, help them eat, and stand, also carrying them out to the field in a wheelchair!

● Skills: excellent customer service, proactive, Positive attitude, communication,Teamwork, Self-management, self inspector, decision making, Flexibility, commitment, integrity, leadership, Willingness to learn, Problem Solving, Resilience. exceptional care for Elders

Legal Sea foods restaurant Chestnut Hill, The Street - Line Cook Legal Sea foods restaurant Chestnut Hill - The Street 55 Boylston St, Chestnut Hill, MA 02467, United States Phone: +1-617-***-****

● Line Cook

● 2012 - 2013

● Responsibilities Breakfast Cook

● Skills: excellent customer service, proactive, Positive attitude, communication,Teamwork, Self-management, self inspector, decision making, Flexibility, commitment, integrity, leadership, Willingness to learn, Problem Solving, Resilience

Lyr Irish Restaurant Boylston St Cook

Lyr Irish Restaurant Boylston St

710 Boylston St, Boston, MA 02116, United States

Phone: +1-617-***-****

● Cook

● 2012 - 2015

● Responsibilities Oven, Fry, pizza, and more

● Skills: excellent customer service, proactive, Positive attitude, communication,Teamwork, Self-management, self inspector, decision making, Flexibility, commitment, integrity, leadership, Willingness to learn, Problem Solving, Resilience

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