SUMMARY

PROFESSIONAL EXPERIENCE

EDUCATION

SKILLS

Metairie LA, 70002

ad3q7a@r.postjobfree.com

DONNELL OLIVER 504-***-****

CUSTOMER SERVICE

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Complaint Resolution

Data Collection

Consultative Sales

Product Knowledge

Service Upselling

Payment Processing

Prioritization

Customer Relations

Multi-Task Management

Retail Sales Customer Service

Professional Telephone Demeanor

Problem-Solving Abilities

Computer Proficiency

Payment Acceptance

Database Maintenance

Data Reporting

Data Input

Error Detection

Error Verification

Spreadsheet Management

Verifying Data Accuracy

Document Processing

Microsoft Office Expertise

Supply Management

Mail Sorting

Workplace Safety

Deadline Management

Service-Oriented

Production Goal Setting

Postal Service Product Knowledge

EARKY CHILDHOOD

EDUCATION

Kiera’s Learning Playhouse

Collaborated with lead teachers to create a welcoming and inclusive classroom environment, ensuring optimal conditions for student learning.

Demonstrated effective communication skills by regularly interacting with students, parents, and fellow staff members to address inquiries and concerns.

Provided individualized assistance to students, adapting teaching methods to accommodate diverse learning styles and needs. Assisted in the development and implementation of lesson plans, fostering a positive and engaging educational experience. Managed classroom logistics, including attendance tracking, record-keeping, and organizing materials, showcasing attention to detail and organizational skills.

Actively participated in parent-teacher conferences, addressing parental concerns and providing updates on student progress, emphasizing customer-focused communication.

TEACHER ASSISTANT

2010-2015

United States Postal Service

Processed a high volume of incoming and outgoing mail efficiently, ensuring accuracy and adherence to established procedures. Demonstrated strong customer service skills by addressing inquiries and providing assistance to customers at the mail processing counter. Utilized excellent communication skills to collaborate with team members and coordinate workflow for efficient mail processing. Conducted data entry tasks with precision and attention to detail, accurately inputting information into relevant systems. Assisted in resolving customer issues related to mail services, demonstrating problem-solving abilities and a customer-focused approach. Operated mail processing equipment, ensuring optimal functionality and contributing to the timely completion of tasks. Participated in training sessions to stay updated on postal regulations, customer service protocols, and data entry procedures. Collaborated with colleagues to streamline processes, improving overall efficiency in mail processing and data management. Engaged in cross-functional tasks, such as sorting and preparing mail for distribution, showcasing versatility and a commitment to teamwork.

PSE MAIL PROCESSING CLERK

2018-Present

Taylor CSCD

Answered customer inquiries and provided accurate information regarding products and services. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. Addressed customer complaints in a professional manner. Maintained knowledge of current promotions, policies concerning payment and exchanges. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Greeted customers and provided friendly customer service. Operated cash registers to process payments for goods and services. Processed credit card transactions accurately and efficiently. CUSTOMER SERVICE REPRESENTATIVE/CASHIER

2021-2022

Delgado Community College

United States Postal Service

Received and processed incoming mail, including sorting and distributing it according to established procedures. Scanned packages for tracking purposes, then delivered them to the appropriate departments. Loaded and unloaded mail from delivery trucks or other vehicles. Sorted incoming mail into designated bins for further processing. Verified accuracy of all outgoing mailings against internal records. Operated postage machines to meter letters and parcels for mailing. Delivered interoffice envelopes and packages to staff in a timely manner. Stamped postmarks on items requiring manual cancellation prior to being sent out. Assembled special mailings such as newsletters, promotional materials. CASUAL CLERK

2007-2008

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