Carolina Morris

** *** ********* **** ***** Apt. E52

Bronx, NY 10463

917-***-**** ad3q72@r.postjobfree.com

Management Professional

Case Management / Administrative Operations / Program Management/Care Coordinator

Professional Summary:

Highly experienced case manager and administrative professional with broad expertise to deliver comprehensive support for clients while overseeing all office operations and teams.

Deep knowledge of case management functions including assessment, intake coordination, program sourcing, care plan development, and resource referral.

Exceptional communication, critical thinking, and decision making skills; highly organized with capacity to lead projects and manage multiple concurrent responsibilities with unfailing accuracy.

Proven ability to build supportive relationships with clients, internal teams, and industry professionals; provide training for staff members to achieve goals in compliance with policy and procedure.

Areas of Expertise:

Client Relations & Advocacy

OSHA/HIPAA Compliance

Project Management

Documentation & Reporting/Navigating Epic

Billing & Insurance Verification

Front Office Management

Team Leadership & Training

Bilingual in English & Spanish

Word/Excel/Publisher/PowerPoint

Career Experience

Care Coordinator 2017 – Present

Mt. Sinai Health Partners, New York, NY

Responsible for managing care and offering guidance and assistance for 40 low-risk patients to improve health outcomes. Access internal and community resources to support patient needs and develop care plans. Interface with patients and their families to provide health education and referrals, assist patients to independently navigate the healthcare system, and maintain adherence to care plans. Collaborate with Clinical staff to resolve barriers to appropriate patient medical care. Monitor patient goals, communicate issues with care team, and document patient encounters. Participate in case conferences and work groups.

Case Manager 2013 – 2017

Fedcap WeCare, Bronx and Brooklyn, NY

Oversaw development, implementation, and monitoring of wellness plans for 60+ clients with untreated or unstable medical conditions. Interfaced daily with clients to assess needs, and monitor employment plans and vocational training. Collaborated with community-based medical and mental-health professionals, vocational evaluators, and job placement coordinators to manage client care plans and establish productive relationships.

Key team member chosen to participate in opening of new Brooklyn site which grew to 15 case managers; delivered new staff training on program policies and procedures and use of computer system.

As Senior Case Manager, responsible for training team of six.

Case Manager 2008 – 2012

Arbor WeCARE, Queens, NY

In a fast-paced environment, delivered comprehensive daily support for 60+ clients of the Wellness Program. Led intake processes for new and returning program participants. Developed care plans in accordance with specific client medical and mental-health needs. Offered referrals for available services. Developed plan reports and statistics.

In collaboration with physicians, internal staff, and industry professionals, provided the support and guidance needed for clients to overcome challenges and improve access to steady employment.

Client Service Specialist, WeCARE Program 2007

Goodwill Industries of Greater New York and New Jersey

Managed caseload of 60+ clients to deliver individual and group counseling and support. Collaborated extensively with clients to identify needs and provide access to services. Prepared for twice-monthly audits for verification of services. Maintained charting and documentation processes.

Education and Certification

Bachelor of Arts in Psychology The City College of New York

Associate of Arts in Early Childhood Education Borough of Manhattan Community College

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