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Team Lead Customer Service

Location:
Portsmouth, VA
Posted:
February 19, 2024

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Resume:

**/**** - **/**** **** collection expert

Vance and Huffman,, None Selected

Vance and Huffman (2019-2021) fast learning environment working as a debt collection expert, often exceeding monthly and quarterly - Advanced verbal and written collection goals. communication skills

01/2016 - 01/2018 attorney assistant preparing collection files Jormandy, LLC,, None Selected

Jormandy, LLC (2016-2018) and (2022-2024) - Maintaining a high level of working as an attorney assistant preparing collection files for civil judgement. professionalism and optimism Expert in consumer relations, smoothing high stress calls regarding wages at all times garnishment, bank levy, and other forms of litigation. - Multitask in a high paced or

01/2011 - 12/2016 collector, promotions to team lead CKS Financial,, None Selected

- Computers, typing, filing, any CKS Financial (2011-2016) internet browser. finding and locating debtor assets, award winner as well as repeat top - Microsoft & Excel collector, promotions to team lead - Clerical Work & Skip tracing I have a proven track record of satisfaction as a liaison between company - Reliable and consumer. Hardworking and goal driven with a high success rate. For experience outside collection law, I have worked in medical billing and insurance, service and retail, as well restaurants and customer service. LEADERSHIP -Kneen ability for training new Education

High School Diploma

Woodrow Wilson High School, Portsmouth, Va

General Studies

1 Year of College or a Technical or Vocational School Tidewater Community College, Portsmouth, None Selected Confidential

Objective

Currently seeking long-term, full-time employment within an established company, that is open to employee advancement. I offer a variety of work experience in business and administration, office management, as well as in-person customer service satisfaction. I specialize in customer relations with an extensive call center background.

Ability Summary

Maintaining a high level of professionalism and optimism at all times Multitask in a high paced or fast learning environment Advanced verbal and written communication skills

Computers, typing, filing, any internet browser.

Microsoft & Excel

Clerical Work & Skip tracing

Reliable

-Kneen ability for training new hires and positive personality. Employment History

Education History

References Available on Request

Occupational Licenses, Certificates and Training

Honors & Activities

Awards won include titles such as “Most Checks Taken” and “Collector of the year” Always considered a "Top Collector"

Additional Information

Detailed References



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