Marcia Andrea Trotz

Professional Cosmetologist and Massage Therapist.

Cell #: 404-***-****. / ad3q6e@r.postjobfree.com

Creative and business driven cosmetologist & Spa entrepreneur, consultant, and professional with over 20 year of managerial experience in the industry.

Accomplished cosmetologist & Spa professional, business owner and consultant offering substantial experience in cosmetology services including salon and spa management. Natural team leader with adept soft skills to maximize customer service and satisfaction. Proficient in administering financial budgets, sales and tracking expenditure to ensure profitability. Highly skilled in working in high pressure environment and managing marketing strategies for beautification services

Core Competencies:

Salon & spa Management

Salon & spa marketing

Financial and Budget management

Human resources and conflict resolution

Contract Administration / Negotiations

Foundation for Assisting in Home Care

Psychological first Aid.

Beautification & Hairdressing products and treatment

Sales and inventory management

Customer service

Schedule management

Essential of Entrepreneurship:Thinking & Action .

Key Accomplishments

Cosmetologist Business owner and consultant

oOwner and managing director of Modfin Beauty Salon, which has been offering high quality beautification services from 1989 to present

oDemonstrated expertise in cosmetology services in the wider Caribbean region by operating as a massage therapist at the EL’ CID Spa Massage in Trinidad and Tobago during the period: November 2016 – December 2017

Professional Experience

Modfin Beauty Salon, Guyana

Managing Director, October 1989 – Present

Responsible for the management of a successful and profitable cosmetology services operation at the Modfin Beauty Salon. Manages a team of five (5) cosmetologist professionals and maintain an efficient daily operation while providing a high quality of service standards. Responsible for providing current training to staff and ensuring profitability, high customer service and satisfaction, sales and client retention.

Manages the scheduling of customer appointments and provides personalized services to ensure comfort and satisfaction.

Listening to customer’s request, understanding their hair/ beauty needs, and providing treatment accordingly

Assessing hair and skin types of customers and recommending the best products suitable for them

Recommending facial cream that are suitable to customer skin types

Provides personalized beautification treatment packages for weddings and other social occasions

Keep up with the demand of clients.

Managing salon personnel.

Cutting, styling, coloring, washing and perming hair.

Giving wax treatments.

Welcoming and greeting customers who come to the store.

Setting targets for the beauty therapists.

Selling beauty products and treatments.

Managing, motivating and training a small team of Stylists.

Driving turnover and profits.

Resolving customer complaints or issues.

Managing and forecasting retail stock levels.

Organizing promotion and marketing campaigns.

Ensuring high standards of hygiene, cleanliness within the salon.

Identifying staff training requirements.

Analyzing weekly and monthly sales figures.

Controlling salon expenses.

El’ CID Spa Massage, Trinidad & Tobago

Cosmetologist Consultant, November 2016 – December 2017

Demonstrated expertise in cosmetology services in the wider Caribbean region by operating as a massage therapist at the EL’ CID Spa Massage facility in Trinidad and Tobago.

Cosmetologist Consultant and Trainer, 2010 – present

Lead and facilitates a high-quality cosmetology & Spa training program for budding cosmetologist professionals achieving the delivery of 100 successful students to date.

Provides cosmetology /Beauty & Spa consulting and training courses to the government youth entrepreneurial agency

Education & Credentials

Certificate of Completion for 600 hours of Technological Advancement Methods of Cosmetology, April 2018

Basic Business Management – Youth Challenges Guyana & International (CIDA), May 2011

Computers Course – Global Technology, May 2011

In Women Entrepreneurship Workshop – Youth Challenges/Guyana National Commission (UNESCO), April 2005

Certificate of Cosmetology,& Massage Therapy,at Modfin Salon and Spa & Beauty School, 1989 to present

UCI Division of Continuing Education Certificate. (3 ) months Online course in Essential of Entrepreneurship Thinking & Action (3022)

SUNY ( State of University of New York ) (3 )months Online Course in Foundations for Assisting in Home care ( 2022)

John Hopkins University (3) Months Online Course in Psychological First Aid (2022)

SUNY ( State of University of New York). (3) Months Online Course in ( How to write a Resume ( Project Centered Course ) (2022)

Ministry of Human Services & Social Security ( Guyana Women’s Leadership Institute & Women’s Innovation & Investment & Network in (3) course Months Course Workshop ( March – May ) 2022

Elaine Sterling Institute Massage Therapy Program ( 600 hours ) Theoretical & Practical ( July – December 2023. In Holistic Massage, Deep Tissue Massage, Hot Stone Therapy, Chair Massage.

Skills:

Excellent people skills, Proficient in point of sale software, Listening, Supply Management, Analyzing Information, Customer Focus, Client Relationships, Organization, Creativity, Attention to Detail, Confidentiality, Professionalism, Verbal & written Communication

Certified massage therapist in Guyana.

Work with international hotels .

Technical Proficiencies

Microsoft Office suite including MS Word, MS Excel, MS PowerPoint

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