Medical records, customer service, QC

PAUL PARAGAS

Los Angeles, CA

Mobile:818-***-****

Email:*******@*****.***

FIELD REPRESENTATIVE, Ontellus, San Dimas, CA 7/2005 - current.

- Establish working relationships with Custodian of Records at various locations (i.e. Hospital Health Information Management Departments, Medical Clinics, Insurance Companies, Radiology/Diagnostic Facilities, Universities, State/Federal Offices).

- Ensure all information/data obtained is correct prior to scanning and/or picking up.

- Scan documents on-site at locations using a laptop/scanner and following proper QC procedures, guidelines, protocols and techniques per HIPAA rules.

- Clean and inspect equipment daily per company standards.

- Ensure the accuracy in issuing witness and record duplication fees.

DELIVERY SUPPORT ASSOCIATE, Amazon DLA4 / DLX9, Chatsworth / Culver City, CA 7/2020 - 4/2021.

- Receive and prepare inventory for delivery in a fast-paced environment.

- Sort, scan, and prepare orders using handheld device technology. MARKET SECURITY FIELD AUDITOR, Comcast (formerly AT&T Broadband), San Francisco, CA 7/2001 – 10/2003.

- Extensively examined, monitored and inspected Comcast’s cable infrastructure/network; ensured the integrity and quality of the cable, internet and telephony network.

- Performed quality control/assurance (QC/QA) duties on Comcast’s field technicians and contractors.

- Secured cable-plant equipment per OSHA standards/compliance and reported any damages to proper personnel.

A & O SERVICE CENTER ASSOCIATE II, First Union Bank, San Francisco, CA

- Analyzed / Examined the negotiability of checks (dates & signatures).

- Performed a full range of data entry and encoding on IDT station and table-top encoder.

- Assisted team members on processes and policies.

- Responsible for processing accounts according to customers’ instructions.

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