ARUN NATARAJAN

WEBSITES, PORTFOLIOS,

PROFILES

• https://linkedin.com/in/arunnat

SKILLS

• Mainframe

• Java

• ReadyAPI

• Postman

• Scrum Framework

• Test Automation Frameworks

• Integration Testing

• Black Box Testing

• Test Team Leadership

• Requirements Analysis

• Root Cause Analysis

• Defect tracking

• Cross-platform testing

CERTIFICATIONS

Amazon Solution Architect –

Associate (2021)

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• ITIL v3 Foundation and Intermediate

OTHER

• MS Office

• Windows OS

• Lotus Notes

TEST AUTOMATION

• Selenium

Experienced Software Test Architect with hands-on background in testing various development projects in multiple environments and managing large client requirements. Successful at testing, based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods. QA, UAT and Production Test Lead (Duckcreek/API/Web Applications/SQL/Mainframe) with excellent knowledge & experience in Manual and Regression Testing. Excellent experience in analysis of Business Requirements, Process- Technical-Functional Specifications, Process Documentations, Unit and Web Testing Interfaces, Problem Solving Skills and collaborating with the on-site and offshore teams to understand the changes/requirements. WORK HISTORY

March 2017 - Current

QA Technical Test Architect Coforge, Sioux Falls

Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

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Responsible for planning, strategizing, testing, and implementing application/servers/tools/systems and database migrations to AWS Cloud.

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Hands on experience in end-to-end validations using Web Based, API testing and Duckcreek projects (Policy admin and Billing).

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Billing Remediation with Root Cause Analysis, Code Development, Testing (Regression), Deployment and Release coordination.

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Developed efficient technical solutions to resolve wide range of business problems.

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Maintained up-to-date documentation on test cases, scripts, results, and defect tracking systems for easy reference during audits or reviews.

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Collaborated with product owners to stay current on intended functionality.

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Advised developers on problems with databases, performance and other issues.

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Tested functional and compatibility of new programs or updates in comparison to existing applications.

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Built automated test scripts using Selenium to handle repetitive software testing work.

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Contributed to tool selection and procurement initiatives for enhanced testing capabilities.

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Identified performance bottlenecks in existing systems, optimizing code and infrastructure for improved scalability.

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Evaluated function, performance and design compliance of every product against design standards and customer needs.

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Reduced system errors by conducting thorough root cause analysis and devising effective solutions.

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Leveraged advanced debugging techniques to identify defects early in development cycle, reducing overall project timelines.

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Implemented risk-based testing approaches, prioritizing critical functionalities for more focused testing efforts.

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CONTACT

Sioux Falls, SD 57106

+1-774-***-****

ad3q5m@r.postjobfree.com

Bold Profile

• Cypress

• TAC (Duckcreek)

METHODOLOGIES

• Waterfall

• Agile

POLICY ADMIN

• LifeComm

• Life70

• Duckcreek

DATABASE

SQL Server

March 2016 - March 2017

Technical Business Analyst & QA Test Lead HCL Americas October 2010 - March 2016

• Stress tested security fixes and patches.

Facilitated smooth knowledge transfer during employee onboarding and transitions, minimizing disruptions to ongoing projects.

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Managed end-to-end testing projects from inception through delivery, ensuring timely completion within budget constraints.

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Collaborated with QA teams to test software quality through manual and automated testing.

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Partnered with stakeholders to understand requirements, developed tailored test scenarios that address business needs effectively, technical requirement gatherings, use cases and story board.

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• Developed and maintained defect databases for known issues. Used critical thinking to break down problems, evaluate solutions and make decisions.

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• Handle teams of 10+ IT professionals in Onshore and Offshore model Spearheaded QA testing for AWS Cloud Data migrations that includes Servers, Storage, Databases and Applications

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Supported incident management efforts by providing expert guidance in troubleshooting and resolving production issues.

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Lead multiple teams and was responsible for ensuring quality of system configurations against client requirements

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Evaluated system behavior, ran tests cases, and conducted quality management reviews

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Participate in all QA processes and phases that include adhering to requirements, creating test designs/plans and automated scripts, executing, and recording these test scripts

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Analyze new requirements and use cases to develop test approach and deliverables (test approach & architecture, scenarios, test conditions, test cases, test data, and expected results)

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• Develop, Update, and maintain testing standards and procedures

• Prepare & maintain SOP documentations on regular intervals Has been part of Performance testing; review test scripts, conduct meetings with clients and stakeholders and continuous work on Performance test management tool (Neo Load)

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Implement QA processes to get effective test signals and scale testing efforts across multiple products

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Coordination's with various technical Tower heads, Clients, and Executive levels to gather and document business and technical requirements

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Hands-on experience with test planning, test designing and execution, performance, and stress testing, implementing, and maintaining quality test automation of both client and server systems

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Weekly, bi-weekly, and monthly reports and continuous meetings to update health of pre and post releases

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Usage of GAP Analysis techniques, 5 Why's, Pareto Analysis, Fishbone techniques (whenever required)

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• Infrastructure Support Management and Data Center Operations

• Knowledge Management using Service Now ticketing tool Have been responsible for planning, design, build, configuration and testing of all software and hardware to create release packages for delivery

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Have been part of coordination team during build and test processes and release teams

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• Service Operations Improvements and service delivery. ITIL Service Management – Program Manager Unisys Global, Bangalore, India

March 2007 - May 2009

IT Service Delivery Management (ITSM) IBM, Bangalore, India February 2006 - March 2007

Team Leader –IT / Service Operations Infosys, Bangalore, India Hands on experience in Incident/Problem/Change/Release and Deployment management for various clients

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Involved in Analysis, design, development and implementation of different applications and projects

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Experience with Business Requirements, Functional Requirements and Non-Functional Requirements gathering

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Configuring the layout & design, managing user & group management, project management, configuring fields & screens, workflows

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Have been responsible for planning, design, build, configuration and testing of all software and hardware to create release packages for delivery

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Efficiently communicate and coordinate with all Delivery Towers (PMO included), IT and assure integration and collaboration between each other

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Organize periodic customer workshops that include knowledge reviews

& transfer and training

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Planning, Designing, Building and Implementing Process Diagrams

(SWIM lane), Process Documents, RACI matrix, SLA Discussions and Governance models

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Conduct meeting of pre and post Release projects with technical teams, Test engineers, developers, Clients, and Stakeholders

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Process Improvements Worked with different groups within IT including Security, Infrastructure, Network, Administration, Help Desk, Development, and all other relevant teams to gather and document business and technical requirements.

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Incident management (Critical and High priority tickets – Incidents and Alerts)

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Communication and Coordination was continuous activity with all stakeholders, clients, PMO and IT desk

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• Process and Functional improvements.

Reviewed established business practices and improved processes to enhance SLA's and KPI

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Improved service quality, addressing client concerns promptly and professionally.

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Supervised operations of 24-hour customer service desk staffed by 100+ team members.

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Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

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Promoted high standards through personal example to help each member understand expected behaviors and standards.

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Educated staff on organizational mission and goals to help employees achieve success.

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Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.

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Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

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Evaluated customer needs and feedback to drive product and service improvements.

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EDUCATION

Computers And Economics

University of Mumbai, Mumbai, Maharashtra - India

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