Christina Grier

ad3q5k@r.postjobfree.com

Claims Intake Agent I

Broadspire

****-****

Input First Notice of Loss (FNOL) claims following established client intake scripts.

Process escalated calls by client procedures.

Conduct emergency call-outs to field adjusters via three-way calls with clients.

Achieve and maintain proficiency with all client instructions and updates.

Ensure all system application login IDs and passwords are functional.

Attain required call statistic performance according to center standards.

Provided excellent customer service to all internal team and external customers. Configuration Technician Level I I

CDW

2014-2019

Installation of hardware/software and upgrade of Windows operating systems

Configure and test systems to ensure 100% quality

Complete projects assigned by team leaders in an orderly and timely fashion

Troubleshoot computer systems problems such as hardware, software, network, etc

Train new hires and teach them proper job protocol

Engraved devices to suit customer's custom-designed needs

Processed orders assigned to suit customer needs Receptionist

QPS Employment

2012-2014

Prepared office for opening

Answered phones using Ring Central softphone

Scheduled meetings/lunches for employees and upper management

Sorted mail/sent mail

Received incoming/outgoing faxes and e-mails to distribute to employees and upper management

Retrieve messages and deliver them to the correct employees and upper management Operations Support I

Abbott Laboratories

5/2013-12/2014

Responsible for using SAP Solution Manager for data volume management

Updated client codes, destinations, and demographics into the database promptly

Ran weekly reports and checked updates on invoices to be resolved

Created and modified documents as needed

Updated data from older software systems into newer software systems

Performed general clerical duties such as filing, answering phones, and organizing data