It Support Specialist

Andrew Watkins

LinkedIn Phone: 678-***-**** Email: ******.*******.***@*****.*** Location: Alpharetta, GA Objective

Enthusiastic and detail-oriented certified IT Specialist, and Full Stack Software Engineer with a solid grasp of programming fundamentals and proficiency in SQL, Powershell, JavaScript, HTML, Python, and React. Actively pursuing a stimulating role in an IT environment.

Skills:

● Front-end: HTML, CSS, JavaScript, React.js

● Google IT support

● Exposure to Connectwise, Jira, and Selenium

● Back-end: Python, Django REST Framework

● Database: PostgreSQL

● Incident response for debugging

● Skills in windows powershell and

● Windows 7 10 and Linux

● Testing techniques: Unit, Regression, Functional, Smoke testing

● Tools: VSCode, Git, GitHub. Poetry, Console

● Agile Development Methodologies

● Excellent collaboration and communication abilities

● Confident soft skills in approaching and speaking with clients

● Problem Solving and Troubleshooting with computers and software Experience

Google IT Support (Tech Support Specialist, IT Support Specialist)

● Troubleshooting user issues

● Network (Wireless, SW, HW) configuration

● Data loss prevention

● See education for comprehensive list

E-commerce Website

● Technologies: React.js and HTML, PostgreSQL

● Used React, hooks, props, states, refs, arrays, classes, and subclasses to implement an interactive and fully functional e-commerce website

● Leveraged HTML and CSS to develop a UI with a home page, product catalog, shopping cart and checkout functionality

● Utilized PostgreSQL to store, query, and update product catalog4

● Conducted unit testing to ensure code quality and maintainability Digital Filing Cabinet

● Technologies Used: React.Js, CSS, HTML

● Implemented user authentication, for several roles (Admin, Read Only, Update) using classes to build the app framework, and views to implement the various role types.

● Created forms that could be persisted by the Author in a favorites list

● Leveraged Django views file-logic to separate UI from the application logic

● Tested using the React Testing Library

● Once the django views and forms files logic was complete all that was left was to render the application through HTML templates

Twitter Clone

● Technologies Used: HTML, Python, Django, PostgreSQL

● Developed a twitter-like responsive mobile app

● Users could tweet, retweet, share media, and vote (like/unlike)

● User registration defined message endpoints and traffic flow

● Triggered notifications when a fellow tweeter logged in Ticketing Application

● Technologies Used: Python, HTML, Django

● Built a Django based ticket editing application

● Demonstrated how an application can be manipulated by users based on permissions granted to admins.

● Utilized class syntax to build models for the application framework

● Created views to handle authentication code for different roles

● Developed Django views and forms files logic

● Rendered the application using HTML templates

Crypto Messenger

● Technologies Used: Python

● Showcased how python can take in data from multiple sources and consistently translate the output to English and vice versa.

● Focused on testing techniques and use of the debugging console.

● Used a series of strings in the form of dots, lines, and binary to represent Morse Code.

● Focused on testing techniques and use of the debugging console

● Displayed the translated output in the terminal

Education

● Southern New Hampshire University - Kenzie Academy (2021) o Full-Stack Web Developer (MERN)

o Backend Specialization Software Engineering

● Google IT support Professional Certificate(2023) o Troubleshooting and customer service skills

o Operating system and BIOS interface experience for windows and linux o Network and TCP process set up

o Disk partitioning and file system formatting experience o Studied the 7 layer OSI model to learn of the individual layers’ functionality o IPv4 and IPv6 address subnetting and compression o Simulated Sysadmin roles such as Database administration, Technical support, and Network administration

● High School Diploma - South Forsyth High school(2017) Work Experience

Pyramid Consulting

● Software Engineering contract associate (2022)

● Data analytics using PostgreSQL(2023)

Sherwin Williams (Present)

● Managed DIY and business accounts for commercial and residential needs

● Troubleshooting network and server issues for company systems

● Implemented new systems for virtual training

Publix Super Market - (2017 to 2021)

● Trained, mentored, and coached new associates

Contact this candidate