ShaTavia Grier

Charlotte, NC *****

980-***-****

ad3q58@r.postjobfree.com

Summary

Results driven Program Manager and team leader with over 5 years of experience in both the Financial and recruitment industry. Skill sets include developing,implementing and supporting complex infrastructures for fast growing start up accounts and growing transitional accounts. As a fast and eager learner, I am detail oriented and adapt to changing project requirements to quickly meet business goals.

Experience

March 2023 - PRESENT

Allied Universal, Charlotte, NC - Program Manager

● Ensures all site checkpoints are secure.

● Schedules management for Armed and Unarmed officers.

● Schedules special events for security team

● Monitors officer license expiration to ensure compliance with company and state mandated regulations.

● Ensures all bomb, intruder, and fire protocol for the safety of the public and the team. September 2022 - Present

The Royal Shine, Charlotte, NC - Business Owner

● Residential and Commercial cleaning business owner

● Finds Leads and social networking to obtain contracts for business. March 2021 - September 2022

Accrue Partners, Charlotte, NC - Program Manager

● High Volume recruiting 85-209 requisitions at a time

● Sourcing including XRay sourcing, Social Media Sourcing, LinkedIn, Indeed and Careerbuilder

● Initial phone screens

● Client intake and recalibration meetings

● Client stats communication and comparison

● Requisition recalibration

● Recruiting for all Launch and Transition sites and Military projects for the company.

● Identified, attract, and recruit experienced professionals.

● Participated in recruiting and talent management related HR projects and initiatives.

● Managed sourcing strategy, candidate development, and execution of full life cycle recruitment. 2

● Scheduled and coordinated phone interviews, onsite interviews, and candidate feedback sessions.

● Hired for Virtual positions

● Responsible for the onboarding process of candidates including new-hire paperwork, background checks, and drug screens.

● Identified opportunities to improve the quality and efficiency of the recruitment process and practices.

January 2021 - March 2021 (Contract)

Vaco, Charlotte, NC - RPO Recruiter

● High Volume Contract Opportunity to hire for TruGreen’s North Eastern region for both sale and field agents.

● Sourced within ATS and indeed to find viable leads and schedule interviews for the onsite managers.

● KPI 125 interviews scheduled per week amongst 10 separate locations. August 2020 - January 2021 (Contract)

ADR Financial Group, Charlotte, NC - Project Manager/ Recruitment Specialist

*This Company was previously known as LakeShore Financial. During COVID the company was forced to close and reopened with a new partner and name. The Company's Principal Partner contacted me and asked that I return to redevelop their Financial Processing Department, rehire, and find new hires, train and develop the new and returning representatives for new company policies while implementing the return to work COVID protocol. *

● Designed Financial Payment Processing Account

● Designed Account Reporting System for 3 sites to account for daily, weekly, and monthly trends

● Processed Financial Payments

● Train all New hire collection agents, and Payment Processing Team

● Designed training material while developing KPI measurements for Collections Agents and Payment processors.

● Created and implemented bonus structure for Collections Agents and Payment Processors.

● Developed Chargeback response system for all bank disputes while abiding by Regulation E guidelines.

● Developed contracts between merchants and consumers for account reconciliation.

● Payroll

● Created Attendance policy and tracker

April 2019 - July 2020

People Scout, Charlotte, NC - Senior Recruitment Specialist

● Identify, attract, and recruit experienced professionals.

● Participated in recruiting and talent management related HR projects and initiatives.

● Managed sourcing strategy, candidate development, and execution of full life cycle recruitment. 3

● Provided ongoing verbal and written communication to candidates, recruiters, and hiring managers.

● Scheduled and coordinated phone interviews, onsite interviews, and candidate feedback sessions.

● Responsible for the onboarding process of candidates including new-hire paperwork, background checks, and drug screens.

● Facilitated conflict de-escalation and perform account corrections.

● Ensured all requisition and candidate activity data is captured in the applicant tracking system.

● Recruited and onboarded potential candidates and perform new hire orientations.

● Identified opportunities to improve the quality and efficiency of the recruitment process and practices.

April 2018- August 2019

LakeShore Financial, Charlotte, NC - Human Resource Account Manager/ Program Manager

● Financial Manager for six locations and 60 employees

● Tracked employee attendance

● Monitored employee time cards

● Developed training curriculum for future and current employees

● Reviewed and modified training programs

● Facilitated conflict de-escalation and perform account corrections

● Tracked submission dates and addendums to ensure files are submitted on time

● Gathered requirements to provide complete and accurate job performance information

● Reconciled checklist for required documentation and sign-off on job file

● Ensure all required information and documentation is precise and timely submitted

● Provided project support for multiple company divisions

● Maintained electronic and physical job files

● Assisted in the planning and implementation of annual company events

● Provided backup coverage and support for Front Desk Coordinator as needed. June 2017 - April 2018

Wells Fargo, Charlotte, NC - Financial Crime Specialist 2

● Processed financial crime fraud, and non- fraud call flow

● Served as Treasury Manager for merchant services

● De-escalated chargeback submissions and inbound irate customers

● Followed Reg E Guidelines to process signature claims

● Compared date and time stamps to location and travel times to determine the probability of action in financial fraudulent occurrences.

● Managed communication and delivery of summary letters

● Process ATM and pin claims

● Placed outbound calls to account holders for account corrections.

● Developed peer learning tools

4

● Explained claim denials to consumers

● Processed credit applications

● Served advances based on bank decisions with consumer January 2013 - April 2018

Optum CSS, Charlotte, NC - Operational Supervisor

● Supervised new hire development and mentorship

● Facilitated training of new hires and tenured employees at multiple company sites ● Strategically managed a team of 30 employees, including agents and leads

● Lead the roll-out of a new onboarding and training initiatives

● Integrate mentoring and coaching elements into the new employee training program ● Ensured that individual and team metrics are met by providing timely performance reviews ● Designing custom-coaching approaches for individual agents

● Responsible for new hires as they transition from training to production during nesting period ● Identify and analyze issues, and provide feedback to our training team to optimize our training process

● Developed reporting and system mapping tools, and quality assurance guidelines ● Reduced overall shrinkage by adherence management

● Communicated reports directly to operations and the client

● Oversee critical departments within accounts

● Oversaw client communication, and relations with Program Management and Development ● Performed quality analysis and escalation management

● Implemented procedural changes to improve efficiency for Account Management and Developers ● Developed and Implement employee recognition program

● Website Management

● Consistently exceeded target KPI's as an individual and as a team. Education

June 2008 - May 2012

Fayetteville State University, Fayetteville, NC - BS Criminal Justice Obtained a strong foundation in law enforcement, criminology, and criminal justice systems. Possesses a comprehensive understanding of the legal and ethical principles governing the field, combined with practical knowledge in investigation techniques, crime prevention, and criminal behavior analysis. Proficient in utilizing critical thinking and problem-solving skills to assess complex situations and make informed decisions. Experienced in collaborating with diverse teams and effectively communicating findings and recommendations.

5

Certifications

How to effectively deliver criticism, Implementing Creative Feedback the Win-Win Way, Learning Infographic Design, Reinventing the Product (Blinklist Summary), Smart Teams (Blinklist Summary), Strategy: A History (getAbstract Summary), Take a more creative approach to Problem- Solving, Human Resources Compensation and Benefits, Human Resources: Job Structure and Design, Human Resource Payroll, Onboarding New Hires as a Manager, Communicating Employee Rewards, Conducting Motivational 1-on- 1 Reviews, Giving and Receiving Feedback, Hiring an Employee for Managers, Cert Prep: Scrum Master, Coaching Skills for for Leaders and Managers. Systems, Skills and Tools

ATS, Talent Management, Account Management, CsPro, Prioritize team project queue based on urgency, outcome, and available resources, Prioritize team project queue based on urgency outcome and available resources, Financial Services, DocuSign, QuickBooks, Ability to manage and lead cross-functional teams of internal, and offshore resources, Training, Curriculum Development, Fraud Prevention and Development, Talent Acquisition, Banking, IEX, FIling, Team Building, B2B and B2C sales, SharePoint, Teaching, Organizational Leadership Comfortable leading and facilitating interviews, and salary/contract negotiations, People Leadership Social media management, Siebel, Genysis, Customer relationship management, ICue, Typing, Project / Program Management, Coaching, Outlook, Collections Max, MS Office Suite, Supervising experience, Oracle, Document management systems, Live chat, Clear understanding of recruiting and human resource best practices, Collections, HR Sourcing, BConnected

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