Jayney Beth Wallick, AA, BA, CPLP/CPTD, CTDP

**** – 10th Avenue West #2

Seattle, WA 98119

Phone (206) 286–6691

E-mail: ad3q55@r.postjobfree.com

Summary:

A talented and creative instructional designer and trainer. Equally adept at course creation, training, and owner’s manual layout and production for the past ten years. Has grown those skills to be equally adept at training, instructional design, technical writing, and content editing. Results-oriented, flexible, and quality-driven.

Skills:

Instructional design

Adult learning (Andragogy) model

Curriculum/eLearning design and development

Kirkpatrick evaluation levels

Develop external facing learning portals for training and certification

Develop highly efficient interactive and asynchronous learning modules

Design and develop learning materials using the ADDIE model

Design and develop learning materials using the ISD model

Work Experience:

ASK Consulting, on contract at Bristol Meyers Squibb, Hybrid, 07-22 – 02-24

• Bristol Meyers Squibb

1000 Dexter Avenue, Seattle, WA, 08-23 – 02-24

Training Specialist

Responsibilities:

oActively engage in the identification, sharing, and adaptation of best training practices cross-functionally

oPartner with Patient Operations leadership to create and provide effective, efficient and relevant learning content used to educate cross functional global partners

oSupport Global ACT Program, ACT template development and Qualifies ACT instructors Ensure consistency across regions, final approver of ACT content

oEnsure new hires are onboard and trained effectively

oResponsible for developing SOPs & documents, as assigned (Owner/Editor/Reviewer/Approver in document management system)

oSupport software releases to meet project timelines

• Bristol Meyers Squibb

217th Place, SE, Bothell, WA, 07-22 – 07-23

QC Training Designer

Responsibilities:

oDesigned detailed training plans defining instructional objectives, learning activities, and evaluation strategies customized to the specific needs of a given audience.

oDeveloped impactful didactic training materials and resources to support product, procedure, and system training needs.

oCollaborated with Subject Matter Experts (SME) to develop training materials based on needs analysis of current and future state business process and procedures.

oCreated and edited blended and eLearning courses using Articulate Storyboard, Articulate Rise, including shooting video with a camera, and creating and editing video and audio using TechSmith Camtasia.

oDrove training program changes that enhanced quality of QC Training program and improved time to competency.

oWorked with internal creative group and external vendors to develop electronic assets such as animations, videos, and self-paced eLearning modules.

oClosely monitored and evaluated the effectiveness of training programs and led continuous improvement efforts to ensure training programs achieve instructional objectives and support business goals.

University of Washington Advancement Services, Information Management, Seattle, WA/Remote, 07-21 – 07-22

eLearning Developer

Responsibilities:

Partnered with Instructional Designers and SMEs to develop interactive modules and assessments for technical learning.

Produced eLearning story boards based on curriculum design developed by our Instructional Designer.

Developed eLearning courses using Articulate Storyline and Rise 360 and SAP Litmos LMS authoring tools.

Recorded and edited screen capture videos of technical processes in Camtasia.

Implemented curriculum testing processes and iterated design based on feedback.

Published modules to LMS and oriented administrators to course tracking and ongoing management.

Evaluated current training offerings and provided recommendations to update, adapt, or retire trainings.

Promoted and updated current training standards that are used globally by various teams.

Worked cross-functionally to design and develop classroom training, job aides, videos and self-directed e-learning courses using rapid e-learning tools such as Articulate Storyline and Rise, and TechSmith video editing and creation in Camtasia and Snag-It.

Mackin Talent - Google, Inc., Portland, OR/Remote 8-20 – 1-21

Instructional Designer

Responsibilities:

Designed and developed creative, learner-centered, performance-based training materials utilizing interactive eLearning modules and videos.

Used appropriate tools, including Articulate Storyline 3, Illuminate, and Intellum LMS for delivery methods to produce blended learning materials.

Facilitated scoping meetings with subject matter experts and technical project leads; devised and drove training communication updates.

Continually evaluated solutions for quality, behavioral and business impact, and scalability.

Pursued a deep understanding of learner roles and worked with SMEs to ensure that learning solutions met learner needs.

Leveraged technology to improve learner access to materials and provided just in time learning.

Maintained knowledge of new learning approaches, technology, and tools through continuous research to ensure our solutions delivered innovation.

Developed assessments that measured learner outcomes.

Intelliswift Software, Inc. on contract at Amazon, Seattle, WA 10-19 – 1-20

Instructional Designer II

Responsibilities:

Built storyboards/scripts from raw operational content

Translated SOPs into scripts/storyboards for eLearning course

Worked within ADDIE model

Used scripts to build eLearning content for store use

Ensured consistent look and feel of relevant physical stores training material

Created in-person training material based on raw content using the following software:

oMicrosoft Office

oAdobe Creative Suite

oArticulate Storyline

oCamtasia

oVyond

UTemp Staffing/University Of Washington Seattle, WA 4-2019 – 9-2019

School of Public Health, Northwest Center for Public Health Practice (NWCPHP)

Seattle, WA 4-19 – 6-19

Instructional Designer

Responsibilities:

oHelped with development of online modules (included writing and working directly with content experts to translate their knowledge)

oProvided instructional design support for slide presentations

oProvided technical and curriculum design support for our live distance-based training programs (RWJ Learning Lab)

oAssisted with supporting online courses by maintaining and adding to course websites within our Moodle-based Learning Management System (RWJ Learning Lab)

oDesigned interactive activities that will be included in online modules

oProvided technical support to live online trainings using Zoom or Adobe Connect

oRegularly used Adobe Illustrator, Photoshop

oRelied on my experience in instructional design

oIncreased my experience in the design and development of distance learning materials

oRelied on my excellent writing, editing, and documentation skills

oEffectively managed multiple projects

oUsed my strong interpersonal skills and ability to work with a variety of personalities effectively

oUsed and further developed my strong communication skills

University of Washington Medical Center Department of Surgery

Seattle, WA 6-19 – 9-19

Administrative Assistant 3

Responsibilities:

oProvided nominal training and assistance in use of A/V equipment in the conference room as necessary.

oProvided training course review and guidance for department officers.

oScheduled meetings and appointments using MS Outlook, Doodle or Google polls, as needed for Associate and Assistant Directors;

oProvided meeting support and coordination for the Director;

oProvided some assistance with transcription of notes for the Director as needed.

oProvided logistical coordination and messaging for various departmental staff or faculty meetings (including all-staff meetings, management team meetings and New Employee Orientation

oManaged off-site meeting capabilities, including Zoom and conference call lines.

oManaged mail intake, distribution and output, including FedEx and UPS processing for chair office

oMaintained centralized key repository and processed orders for new keys or codes.

oManaged and triaged telephone inquiries to chair’s office as necessary;

oActed as first point of contact for colleagues and individuals who visited the chair’s office, both internally and externally.

oManaged visitors to the chair’s office, many of whom were international scholars or other distinguished guests. Greeted visitors professionally, assisted and put them at ease.

oActed as back up support for the chair, and as chair executive assistant for selected duties, particularly when chair assistant was out of the office.

CCL Aviation (subcontractor to Boeing), Renton, WA 8-2018 – 10-18

Aviation Instructional Systems Designer

Responsibilities:

Used extensive knowledge and practical experience with adult learning in classroom training environment, and in interactive self-paced learning in the aviation sector.

Understood of the use of task analysis programs.

Developed training objectives, perform media selection, and create storyboards for self-paced interactive learning and instructor-led classroom instruction.

Designed and developed instructor-led classroom training and self-paced interactive eLearning.

Evaluated and measured learner performance.

Used Word, PowerPoint and/or Articulate Storyline.

Worked collaboratively with a small team of dedicated professionals.

Used knowledge of and experience with aviation training.

Used experience with Boeing commercial airplane models.

Applied instructional design theories, practice and methods.

Worked with subject matter experts.

Technical or professional writing/editing.

Used content authoring applications such as Adobe Flash, Adobe Captivate, and Adobe DPS.

Used simplified English, and English as a Second Language strategies.

Chipton-Ross, Inc. (subcontractor to Insitu, a Boeing Company), Bingen, WA/Remote 10-2017 – 1-2018

Learning and Development Specialist 3

Responsibilities:

Developed and tested eLearning and mobile training courses to meet/exceed educational and industry standards. Created effective digital facilitator guides, workbooks, and handouts, used to enhance Instructor-led, self-study and virtual classrooms. Scripted visual recording, editing, and syncing voiceover narration to enhance learning offerings. Modified images using .pdf and other 3D models for intentional knowledge points. Analyzed content to determine optimum approach to delivery.

Created stand-alone eLearning courses and online presentations for instructor-led local and remote training modules with Articulate Storyline.

Consulted with business partners and stakeholders to perform training needs analysis and determined proper approach to design development, and implementation of learning programs.

Designed creative materials consistent with development guidelines and established standards.

Effectively and efficiently managed and reported project health.

Participated in internal continuous improvement efforts by offering ideas and creative solutions to improve policies, processes, content and tools. Created development processes, methods, and reusable templates for efficiency and re-usability.

The North West Company (International), Bellevue, WA 7-2015 – 2-2017

Training Specialist/Instructional Designer

Responsibilities:

Developed, implemented, and assessed role-specific training and development programs with Articulate Storyline for employees across all NWC banners.

Developed training and development programs that enabled the development of an employee’s capabilities and improved performance in one’s role, thereby supporting store stability, delivery of a consistent customer experience, and business growth.

Developed, implemented, and assessed in-house training and development programs to address skill gaps.

Collaborated with subject matter experts to create and maintain program materials.

Collaborated with Store Operations to deliver and assess the curriculum for key roles, including the Manager-In-Training and Department-Manager-In-Training programs.

Collaborated with business partners to develop and maintain role-specific curriculum that reflected the knowledge, skills and experience required by role.

Collaborated with the Recruitment team and Store Operations to develop and implement role-specific onboarding programs.

Created new Standard Operating Procedures (SOPs) for Training and Development, and also updated existing SOPs.

Created Success Factors LMS documentation and performed Success Factors LMS testing as required before Success Factors LMS was released company-wide.

Facilitated or co-facilitated instructor-led training programs for managers in classes of 50-100 at a time as required.

Remain current on latest training and development trends and best practices.

Managed travel and business expenses with Concur program.

Author-it Software Corporation, Seattle, WA 3-2015 – 6-2015

Instructional Designer

Responsibilities:

Developed reusable and customized instructor-led, self-directed, and eLearning/mlearning training materials (with Articulate Storyline), including train-the-trainer materials, content assessments, and job aids.

Scripted/produced/edited software simulation videos and talking head/expert videos.

Analyzed and updated current training materials using Microsoft Office and the Author-it platform.

Facilitated virtual training sessions, either online or via remote platforms such as Adobe Connect, WebEx, and GoToMeeting—including a course on Agile processes, since they were soon to be implemented.

Recommended improvements to current training methodologies and materials.

Worked with clients to analyze/assess training needs and training delivery.

Learned and hosted meetings and training sessions in Adobe Connect.

Designed and developed quizzes and crossword puzzles in EduGame Cloud.

Washington State Bar Association (WSBA), Seattle, WA 9-14 – 12-14

Temporary Public Service Instructional Designer

Responsibilities:

Instructional designer responsible for developing Moderate Means Program Webinar course materials including:

oOutline (including course, module, and lesson introductions, learning objectives, and summaries)

oModerate Means Program coursebook and PowerPoint templates

oPowerPoints for each lesson (including scripting for presenters)

oCoursebooks for each lesson

This position also includes finding and cooperating with the following:

oSubject matter experts (SMEs)

oPresenters to present scripted materials using Venstream

Posting finished courses for final participant use

Testing finished courses as participants would to ensure they are in good working order

Was trained in Camtasia to prepare instructions for presenters on how to use Presenter Mode of Venstream

Intrepid Learning (subcontractor to IAM/Boeing Joint Programs), Seattle, WA 3-2014 – 6-2014

Instructional Designer

Responsibilities:

Instructional designer responsible for developing Body Mechanics instructor-led course

oOutline and associated course

oCompiling associated videos and graphics for the course

oDeveloping course instructor guide and associated PowerPoint presentations

Led weekly team meetings to approve and review course materials

TEK Systems Education Services (subcontractor to T-Mobile), Bellevue, WA 6-2013 – 11-2013

Senior Instructional Designer

Responsibilities:

Senior instructional designer responsible for creating half of a curriculum of online courses on the Ericsson Media Gateway (MGW)

oIntroduction to Ericsson Media GateWay (MGW) v4 Course

oEricsson Media GateWay (MGW) v4 Operations and Maintenance Course

Senior instructional designer responsible for creating online Network Element State Tracker (NEST) course in Captivate 6 (with SCORM)

Senior instructional designer responsible for creating online Ericsson Media GateWay (MGW) v4 Advanced Managed Object Shell (AMOS) course

The audience for all of these courses are as follows:

oField Operators (FOPs)

oSwitch Operators (SWOPs)

oRadio Frequency (RF) technicians

oTier 2 Technicians

Have also developed a Captivate template to be used by all team members going forward.

H10 Capital (subcontractor to Amazon.com), Seattle, WA 5-2012 – 4-2013

Instructional Designer

Responsibilities:

Was sole instructional designer responsible for updating the complete Amazon Webstore course and associated

oHandouts

oPowerPoint presentations, and

oCaptivate simulations (with SCORM)

oGeared toward the audience of Amazon Webstore customer support associates.

Worked with Webstore technical account managers in North America and Europe, as well as the Webstore Senior Product manager as Subject Matter Experts (SMEs).

Was sole instructional designer responsible for developing a course for Catalog Mapper from scratch. Participated in the pilot session of this course, which was delivered virtually over WebEx

Was sole instructional designer responsible for updating the complete Checkout By Amazon course including the following associated deliverables:

oHandouts

oPowerPoint presentations, and

oCaptivate simulations

oGeared toward the audience of Checkout By Amazon customer support associates.

Created a Team Interaction Captivate module for New Hire associates at Amazon

Was sole instructional designer responsible for updating the complete Amazon Payments Advanced (APA) course including the following associated deliverables:

oHandouts

oPowerPoint presentations, and

oCaptivate simulations

oGeared toward the audience of Checkout By Amazon customer support associates.

Led virtual train-the-trainer sessions for all courses I designed pre-launch.

Participated in monthly virtual team WebEx sessions.

Information Technology Engineering Corporation (ITEC, subcontracted to Ubisense, subcontracted to Puget Sound Energy (PSE)), Bellevue, WA, 2/2012 – 5/2012

Instructional Designer

Responsibilities:

Developed instructor-led courses for Puget Sound Energy employees and contractors including

oCreating PowerPoint presentations for facilitator use

oCreating exercise manuals for facilitator and participant use

oCreating workbooks for facilitator and participant use

Developed Captivate simulations and demonstrations (with SCORM) for online and blended courses

Created and placed graphics in courses as necessary

Mobile Integration WorkGroup (subcontractor to Expedia, Inc.), Bellevue, WA 8/2010 – 8/2011

Hitachi Corporation (subcontracted to Workforce Solutions, Inc., subcontracted to Zeva Technologies, subcontracted to Expedia, Inc), Bellevue, WA 5/2010 – 8/2010

Instructional Designer

Responsibilities:

Developed instructor-led courses for call center agent tools including Admin Tools and Navigator

oThis included writing course outlines (including course structure and objectives)

oObtained information from SMEs

oPut content into template

oCreated facilitator and participant guides

oCreated assessment and assessment keys

Developed online demonstrations and simulations in Adobe Captivate to accompany courses

Created and placed graphics in courses as necessary

Created participant guides and assessments for localized facilitator guides and assessment keys

Created courses for new hires, as well as experienced agents

Formatted localized courses for agents in Brazil and Argentina

Tested all courses in Cornerstone LMS

Led virtual train-the-trainer sessions for all courses I designed pre-launch.

Academic Experience:

Thomas Edison State College — Bachelor of Arts in Humanities, and Associate in Arts in Liberal Arts/Music

Graduated with honors.

Art Institute of Seattle — Layout and Production Art. Graduated with honors.

Certified Professional in Talent Development (CPTD)/(formerly Certified Professional in Learning and Performance (CPLP) Credential — Designing Learning Area of Expertise

Certified Training and Development Professional (CTDP) Credential

Affiliations:

Delta Epsilon Iota (DEI) Honor Society

American Society for Training and Development (ASTD)/Association for Talent Development (ATD)

American Society for Training and Development Puget Sound Chapter (ASTDps)/Association for Talent Development Puget Sound (ATDps)

Canadian Society for Training and Development (CSTD)/Institute for Performance and Learning (IPL)

eLearning Guild

Audio Engineering Society (AES)

National Academy of Recording Arts and Sciences (NARAS)/The Recording Academy

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