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Customer Service Administrative Assistant

Location:
Cypress, TX
Salary:
Open
Posted:
February 19, 2024

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Resume:

Career Objectives

Seeking a position with a National Insurance Company to utilize my skills along with my compassion for people. I also have a passion for learning new exploring ways to do things. These qualities will help me to be successful in the field.

Summary of Qualifications

15 years as an Office Clerk, Hairstylist, Customer Service representative, 13+ years as a Production Supervisor, 10 years as a manager, 9 years as an Accounting Clerk, 5 years as an Administrative Assistant, and 4 years as a Retail Salesperson. Looking for a Career in Insurance as an Independent Desk Adjuster.

Work History

Katy ISD

Substitute Teacher/ Hall Monitor

Arrive at each class on time.

Take Attendance

Facilitate the lesson that was left by the teacher.

Manage the classroom! Bathroom breaks /lunch

Collect the work that was done for the day and leave the work on the teacher’s desk.

Leave the teacher information on what went on in the class.

Make sure Students are let out on time.

Began your after-school duties if the teacher has any.

Hall Monitor

Making sure all students are in compliance with having there bandages and getting to class on time.

Crawford Property Training

June 25, 2023, August 1, 2023

The training was on how to look up a claim in CPT and use next gen,etc.

And view the scope work for an initial contact with the client about the damages.

Crawford -State Farm

Remote work working Auto claims/Customer Service

March-2022- May 13,2023

Independent License Adjuster

October 3, 2021-2022

Reviews incoming dwelling estimates for accuracy and compliance with carrier-specific guidelines.

Provides feedback to and collaborates with independent adjusters to correct estimates, as necessary.

Contributes to business goals, performance metrics, and effectively uses tools & technology.

Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.

Acquires and applies basic knowledge of dwelling construction terminology and techniques, estimating best practices and Xactimate estimates.

Recognizes and solves obstacles to maintain accurate and current claim file documentation.

Magnolia ISD Magnolia, Tx Pass Behavior Teacher Aide

July 15,2018- Sept 30,2021

Assist in providing a program of individualized behavior instruction utilizing PASS Model and Positive Behavior Supports.

Assist with implementation of student goals. Document confidential student Behavior Support Plans and progress. Work cooperatively with teachers, staff, and students

Amazon Fulfillment, Houston, Texas

Warehouse Associate Part Time Seasonal

Aug 14, 2018 – Dec 2018

Receives product using frequency scanners, pulls and packs products and unloads shipments from trucks.

Firsthand work. You can expect to oversee packages ranging from small envelopes up to boxes weighing up to 49 pounds.

Be on the move. You should be willing and able to operate carts, dollies, hand trucks and other moving equipment to move enormous quantities of merchandise throughout a 10–12-hour day.

Potential requirement to operate powered industrial truck equipment. You may be asked to stow and pick items from our racks, which can be approximately 45 feet tall, and sometimes in narrow aisles.

Ricoh Office Solution, Houston, Texas

Supervisor Jun 28, 1996 – Aug 12, 2018

Managed printing jobs on Canon IR7110, Canon C7000VP, IR7105, and Ricoh Pro C901s.Fix the Problem in Machines, Calibrate the Machines for color. Change the toners in the fleet machines. Perform the Technical Task on the Printers. Receive calls from customers about the printing problem and walk them through the produce how to fix the printer issues.

Work as first point of contact customers who have related issue.

Use online tools to lookup the machine status. Ping the IP address to see if the machine is online and responding. Work with IT Department to check if there is IT related issue, if the job stuck in IT server then co-ordinate with IT to release the jobs from the Server.

Make tabs in the jobs in color and B&W.

Print Engineering Drawings on engineering plotter.

Bind, cut, scan, copy jobs, receive electronic files and make tabs in between chapters.

Troubleshoot the printing machines, fix the minor problems.

Troubleshoot the clients desktop to work with the advance software.

Troubleshoot the machines, ping the IP addresses to see if the machine is connected to network and responding to the request. Insert the new IP addresses issue from IT department in the new installed machines. Check the network issues of client with printing problems.

Coordinate with IT department with any specific move or new install machines.

Macy’s Houston, Texas

Salesclerk Dec 01, 2009 - Jan 01, 2010

Compared merchandise invoices to items received to ensure that shipments are correct.

Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

Answer customers' questions about merchandise and advise customers on merchandise selections.

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

Education

Houston Community College, Houston, Texas

Major: Logistic Supply Chain

Minor: Business

GPA: 3.93

Ashworth College Working on my Bachelor now Norcross, GA

Major: General Studies

Minor: Business

GPA: 3.00

Ross Sterling, Houston, Texas

High School Diploma/GED

Computer Skill

Database Software (Oracle, Access, etc.)

Data Entry Terminal (PDT, Mainframe Terminal, etc.)

Desktop Publishing Software (InDesign, etc.)

Email Software (Outlook, Thunderbird, etc.)

Internet Browser (Internet Explorer, Firefox, etc.)

Peripheral Devices (Scanners, Printers, etc.)

Personal Computers

Presentation Software (PowerPoint, Flash, etc.)

Spreadsheet Software (Calc, Excel, etc.)

Word Processing Software (Word, WordPerfect, etc.)

Texas, Arkansas, Louisiana, Minnesota, Mississippi, Maine, Michigan, North Carolina, New Mexico, Oklahoma, Oregon,Montana,Alabama,Florida,Georgia,India,Kentucky,West Virginia,Wyomin g, Connecticut, South Carolina,Arizona,Nevada

XACT Address ad3q51@r.postjobfree.com

References: Available upon Request



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