ANESU MADAWO

Dallas, Texas ***** 214-***-**** ad3q3u@r.postjobfree.com

Professional Summary

Google Career IT SUPPORT graduate seeking a position in a technology environment. Detail- oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. With a diverse background in sales, customer service, marketing, and public relations; a valuable member to any team. Skills

Customer service expert

Analytical and critical thinker

Fast learner

Strong problem solving aptitude

Attention to detail

Exceptional telephone etiquette

Strong communication skills

Experience with Apple and Android systems

Merchandising Plan Creation

Markdown Procedures

Revenue Growth

Consultative Sales Approach

Administering Social Media Accounts

Market Research Expertise

Campaign Management

Data Recovery

Desktop Support

Account Management

Customer Support Needs Assessment

Troubleshooting and Assistance

Windows 10

Software Diagnosis

Analytics and SEO

Work History

Marketing Professional 03/2023 to Current

Genpact – Richardson, TX

Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement.

Updated social media platforms with latest news and corporate details. Monitored trends in social media, industry, and competitive landscape to create new material. Identified appropriate marketing channels and target customers for campaigns. Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.

Managed over 60 customer calls per day

Increased Sales by 10%

Identified appropriate marketing channels and target customers for campaigns Sales Associate 08/2022 to 03/2023

Uptown Cheapskate – Dallas, TX

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites. Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance. ASSOCIATE

WALMART

Delivered world class service while interacting with customers Managed returns and inventory

Escalated customer concerns to leadership where appropriate Listened to and de-escalated upset customers

HOME DEPOT ASSOCIATE

Responsible for sales and customer interactions

Assisted customers with product information and recommendations Checking out customers and offering credit options Educated customers on promotions and new products 2 Education

Associate of Science: Marketing Expected in 05/2025 Dallas College - Dallas, TX

Certificate: Technical Support Fundamentals 05/2023 Richardson Adult Literacy - Dallas, TX

Certifications

Technical Support Fundamental Training - [May 2023]

Contact this candidate