Michael Spring

Dallas-Fort Worth Metroplex 314-***-**** ad3q3t@r.postjobfree.com

Senior Manager, Regional & Field Sales

Reporting & Scaling Teams • Elevating Sales Culture • Driving Business Operations & Process Improvement

Strategic and high-impact sales, Field Operations, and Project Management professional with 25+ years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust with key decision-makers. Manage customer engagement throughout the entire sales lifecycle.

Customer-obsessed and solution-focused Sales leader propelling revenue by developing superlative sales leaders and supporting the building of a robust sales organization to increase revenue and expand.

Accelerates sales operations function toward optimal design for strategic and tactical sales success.

Crafts decisions based on changing selling landscape and company circumstances.

Persuasive customer advocate with expertise in expanding network connections, introducing products, educating clients, implementing pricing strategies, developing territory, and revealing customer needs to deliver solutions.

Key Skills: Project Management, Field Sales Leadership, Business Development, Partner & Customer Engagement, Sales Leadership, High-Performance Team Building, Process Optimization, Internal Transformations, Customer Relationship Oversight, Strategic Partnerships, Optimizing Sales Operations, Market Partnerships

Career History

SmileDirectClub 2018 – 2023

Regional Sales Manager

Leveraged expertise in Trend Analysis, Sales, Retail, New Store Openings, and Relationship Building. Led sales and operational strategies across a significant multi-state region in the U.S. Responsibilities encompassed staffing, team training, performance management, scheduling, and customer service. Innovated and implemented strategic plans to build elite talent teams, surpassing sales objectives and exceeding customer expectations.

Led and managed up to 32 locations in 22 states, overseeing all business aspects, including employee relations, leadership team development, operations, goal setting, and enhancing revenue and profitability for each location.

Developed and implemented regional sales strategies to consistently exceed sales targets.

Grew customer bases through strategic sales initiatives, consistently achieving top sales producer status for five years.

Recruited, developed, and coached managers and sales associates for professional development.

Handled H.R. responsibilities, including recruitment, orientation, training, scheduling, and performance management.

Planned and reviewed compensation strategies, budgeting, and data analysis to meet operational objectives

Executed regional strategy to achieve key KPI results while managing daily operations across multiple locations.

Analyzed business trends in performance results to identify opportunities and gaps, driving results and profitability.

Created an entrepreneurial, fast-paced, and dynamic work environment reflecting the brand's culture.

Ensured timely completion of district performance/compensation reviews for all Smile Shops.

Collaborated with District Trainer and Partner Network Account Manager to integrate key SmileDirectClub initiatives.

Build A Bear Workshop Inc. 2006 – 2018

District Manager

Served as a peer mentor for District Managers within the company, focusing primarily on talent development and business acumen. Played a key role as a member of the Brand Operational Excellence Committee, tasked with creating long-term strategies, including policies, processes, and communication tools.

Acted as H.Q. Learning and Development liaison, responsible for creating/presenting training materials for all employees.

Developed comprehensive senior-level leadership development program for high-potential field and corporate managers.

Managed high-volume, highly visible locations in a large geographical area, supervising between 10 and 13 stores in Alaska, Colorado, Idaho, Montana, Nevada, Utah, and Washington.

Additional Career Success

District Manager, Hollywood Video Inc. 2004- 2006

District Manager, Blockbuster Video Inc. 1992- 2004

Flight Operations Specialist, U.S. Army National Guard 1987- 1995

Honors & Awards

DM of the Year, Award 2004, 2009 & 2015

Top District, Award 2004, 2005, 2013-2017

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