Joseph Arce

***- *** - **** ad3q3b@r.postjobfree.com

Objective

Seasoned professional with proven success looking to grow with a company that appreciates their employees and utilize my talents to the best of my ability.

Education

A.A.S 2002 QUEENS COLLEGE.

· Major: Electronic Engineering

· Minor: Psychology

Skills & Abilities

MANAGEMENT

· Detailed-focus professional with over 20 year’s supervisory experience with superior communication skills. Proven track record with work experience, demonstrating integrity and achievement with objectives and goals. Leader in individual sales and performance. Lead numerous locations to exceed monthly sale goals and quotas.

ADDITIONAL SKILLS

· Proficient with Microsoft office

· Certificates for manager certified coarse

· 2013 presidents club winner. Top 5% Gross Profit in the company

· 2014, 2015, 2016 Circle of Excellence inductee for top 1% in the company

· Hawaii employee of the month 11 months in a row

Experience

Sales executive Optimum Cablevision. 04/2022 – present

· Communicates with customers in person to sell cable, internet, home phone and cellphone products and services.

· Utilizes sales offers and techniques to ensure long-term retention of customers and services.

· Completes orders for cable service through order entry systems via computer data.

· Delivers superior customer service and sales support to existing, potential, and new customers

· Accurately completes all work orders and paperwork associated with each job function.

· Works with retail sales team to ensure that all orders are completed in a timely manner.

· Performs other duties as assigned.

Wireless Consultant Gowireless inc. 02/2020 – 1/2022

· Sell products

· Driving sales

· Prospecting

· Providing exceptional customer service

· Examine, evaluate and process monthly services

Manager/Acting District manager Wireless Advocates 06/2017 – 02/2020

· Drive sales and promotions with top notch customer service

· Exceed monthly, quarterly and yearly goals

· Conducted daily role playing and weekly progression meetings

· Daily sales reporting and invoice reviews

· Created a system to control behaviors and paperwork

· Trained employees with accessory, insurance and multi-line opportunities.

· Trained, hired and fired employees

DISTRICT MANAGER GOWIRELESS INC. 06/2013 – 05/2017

· Drive sale results for each individual location

· Exceed monthly, quarterly and yearly goals

· Conducted daily action items to drive sales, and control behaviors

· Daily sales reporting and invoice reviews for the District

· Processed phone wish list to ROM and District phone balance

· Resolve customer complaints regarding sales and service

· Plan and direct staffing, training and performance evaluations to develop and control sales/service programs

· Monitor customer performance to determine focus of sales efforts

· Review operational records and reports to project sales and determine profitability

· Confer or consult with department heads to plan advertising services to secure information on equipment and customer specifications

· Confer with potential clients and customers regarding equipment needs and advise customers on types of equipment to purchase

· DM/SM weekly calls and SM weekly checklists reviews

· Oversee monthly store inventory and conduct reconciliation

· Miscellaneous activities established by Director of Sales and Regional Vice President

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BRANCH MANAGER FAMILY FINANCIAL CENTER 02/2007 – 01/2013

· Established and maintain relations with individual or business customers to ensure assistance with problems these customers may encounter

· Plan, direct and coordinate the activities of workers in branches, offices, and department of establishments.

· Oversee the flow of cash and financial instruments

· Recruit staff members and oversee training program

· Network within communities to find and attract new business

· Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping

· Review collection reports to determine the status of collections and the amounts of outstanding balances

· Prepare operational or risk reports for management analysis

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