803-***-****

NIKIYAH GROOMS **** Colonial Drive,

Congaree . SC 29172

PROFESSIONAL SUMMARY

Experienced Shift Manager proficient at assuming management roles for advanced production teams. Skilled in

developing efficient work method: and collaborating with employees to increase productivity without compromising

safety in manufacturing environment.

SKILLS

¢ Reporting and documenting ¢ Schedule oversight

* Develop employee knowledge © Build successful teams

* Collaborate cross-functionally * Relationship building

* Creative thinking

EXPERIENCE

Shift Manager, McDonalds, Aug 2008 - Aug 2021, Columbia, SC

« Assisted the General Manager in administering policies and practices in areas such as human resources, compliance,

safety, and quality assurance.

* Managed the allocation of staff resources through close monitoring and projected future staff needs.

© Developed and maintained effective working relationship: with team members, management, and customers.

* Supervised hourly and temporary personnel, provided work direction and reviewed work processes.

* Coordinated work handoffs and schedules with other Shift Managers.

« Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with

products offered.

* Reported losses. employee behavioral issues. customer complaints. and other significant issues to upper-level

management.

¢ Evaluated the performance of associates and mentored underperforming employees on ways to improve.

© Oversaw day-to-day operations and special projects in fast-paced setting.

EDUCATION

High School Diploma Jun 2008

Eau Claire High School - Columbia . SC

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