LESLIE MONTES

Dallas, GA *****

ad3q33@r.postjobfree.com / 410-***-****

SUMMARY

Vibrant and personable with 20 plus years of success in customer service excellence, administrative oversight and organizational efficiency.

Excellent team player and believes that it takes a village to be successful. Self motivated multitasker that can gracefully work under pressure. Leads by example.

Believes that happiness is a choice and chooses it daily. SKILLS

Customer relations

Excellent communication/listening skills

Leadership/team oversight

Business/employee development

Recruitment/hiring/training

Conflict mediation/problem resolving

Perform well in high-demand, fast-paced

environment

Compliance knowledge

Marketing/sales strategies

CRM

Acquiring/retaining business

Purchasing and planning

Task delegation

KPI/budgeting/reconciliation/forecasting skills

Networking

Client Relations

Cross-Functional Collaboration

Office Management

Scheduling

Bookkeeping

Calendar Management

Records Management

Scheduling Expertise

Process Optimization

Staff Management

Office Administration

Correspondence Management

EXPERIENCE

HairStylist/Owner/Operator / Salon Le' Ren - Frederick, MD 08/2008 - 12/2023 Led startup and opening of salon. Created a development plan in addition to the clientele that was already in place.

Developed marketing plan and prepared monthly financial reports. Determined clients' immediate and future needs through excellent communication and listening skills. Possessed ability to make clients feel immediately comfortable and at ease from beginning to end of their session Greeted customers, answered phones and booked appointments. Developed relationships with new clients through referrals from existing customers. Organized scheduling of appointments throughout the day. Managed cash register transactions during checkout process. Reconciled vendor statements, investigated and resolved discrepancies. Maintained accounts payable files and records in an organized manner. LM

Entered data into accounting system to maintain accurate financial records. Prepared checks for payment of vendor invoices on a timely basis. Researched and responded to inquiries from vendors regarding invoice status or payment issues. Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations. Developed processes and procedures related to accounts payable operations. Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.

Kept detailed records of accounts payable by creating reports and updating vendor balance sheets. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Developed strong relationships with customers by providing personalized assistance and support. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Mentored new employees on procedures and policies to maximize team performance. Stylist/Hair Salon Manager / Regis Salons - Frederick, MD 05/2005 - 08/2008 Managed all areas of salon operations, including appearance, performance and sales of products. Promoted client retention through high-quality service and follow through. Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.

Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Increased customer loyalty and brought in new customers with targeted marketing and service strategies. Handled guest complaints, maintaining a positive experience for the salon. Promoted to leadership position after 4 months in position. Collaborated with staff to maximize customer satisfaction and improve bottom-line profitability. Assessed, optimized and elevated operations to target current and expected demands. Provided onboarding, training and mentoring to team members to achieve optimal performance and business targets.

Consistently recognized by upper management for superior customer service and managerial skills. Conducted regular meetings to brief employees about salon's success and announce sales goals. Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.

Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.

During tenure, hired, developed and managed more than 20 employees EDUCATION AND TRAINING

Cosmetologist : Cosmetology

Robert's Institute Of Hair Design - Aberdeen, MD

High School Diploma

C. Milton Wright High School - Bel Air, MD

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