Pamela D Smith

I would like to join a respected company that values dedication,

industry expertise and exceptional work ethics where I can contribute to the growth and success of the company overall by bringing my strong Administrative, Organizational skills, commitment and eagerness to learn. I am a motivated professional with over 20+ years’ experience in the mortgage industry looking to transition into a different career.

Key skills and characteristics

● 10 key-by touch, typing 40+ WPM with high accuracy

● Ability to multitask and work in a fast paced, highly secured, and measured production environment, strong attention to detail and PC proficient

● Excellent verbal (telephone) & written communication skills

● (Email) to interact with internal department and other banks

● Good problem-solving skills, Strong organizational, multi-tasking, and prioritizing skills

● Wire Transfer and Funding experience

● Jack Henry (Experience) software

● Customer Service/Office and Administrative Support Experience

2/2023 – present

Specialty Finance Product Specialist Veritex Bank Houston, TX

● Processes all domestic and international incoming loan transactions/funding requests to include incoming and outgoing wires, loan findings, construction draws, daily loan payments, settlements, participation payments, additional and manual wire requests, loan payoffs and loan payment corrections

● Communicates with title companies and other applicable parties to ensure all required documents are obtained in a timely manner

● Interprets construction draw requests and compares to inspections to ensure appropriate advances

● Accurately use good judgement, while adhering to performance standards

● Callback confirmations to validate the authenticity of outgoing wire transfers

● Inputting of MERS data

6/2014 – 10/2022

Wire Specialist Envoy Mortgage Houston, TX

● Reviewed and processed Inbound and Outbound wire transfers, including validating the authenticity of wire requests received from clients through various channels within strict time frames, while maintaining accuracy and attention to details

● Performed wire investigations inquiries including responding to service/email messages efficiently and precisely

● Performed all administrative duties

12/2017 - 10/2020

Exceptions Processor Envoy Mortgage Houston, TX

•Viewedinvestorwebsitesforoutstandingloanfileexceptionstoclearfor final purchase of servicing rights

•Pursuedallmissingdocumentationandcorrectionofanyinaccurate documentation

•Thisrequiredaproactivestanceinpursuingsaiddocumentsfromwithin the Corporation, third parties and borrowers

•Requiredtoaddressexceptionswithinatimeframefromloanfile suspense date

•OpenedticketsinPhasewarefortrackingpurposesandalsoresponsible for entering required data into the LOS system

•Maintainedanexceptionproductionspreadsheetwithdetailed information used for exception trending and production numbers

•Productionstandardanaverageof25loanfilesrevieweddaily

•Productionstandardanaverageof7-10 loan files cleared daily

•ResponsibleforcoordinationofNoteshipmentwithCollateral Shipping team so that FNMA and GNMA Pools can be submitted

•ResponsibleforclearingofexceptionsforFNMAandGNMAloans 6/2015 - 12/2017

Post Funder Envoy Mortgage Houston, TX

•Trackeddocumentsandauditfilestoensureaccuracyandcompleteness so as to be in compliance with Investors

•ReviewedNotes,HUD and final CD's for accuracy and coordinate with borrowers, processors and loan officers for missing documents or signatures

•Receivedincomingloans,ship dates for collateral packages

•PreparedclosedloansinprecisestackingorderperInvestorrequirements for secure electronic storage and shred hard files as required

•Preparedmanualfiles,check requests for bond loans, shipping checklists and investor required documents as needed

•Trainednewcollateralshipperswithprocess,procedures and Bond programs and back-up to team lead

•AssistedwithEscrowholdbackrequestsformanagementandintheFinal Documents department (as needed)

6/2014 - 6/2015

Document Imaging Specialist Envoy Mortgage Houston, TX

•Checkedimagestoverifyscanningqualitywassuitableandcompliedwith company’s policies and makes necessary changes as needed

•Properlypreparedandshippedrecordsforstorageatoffsitefacilities 10/2012 - 8/2013

Word Processing Specialist System One Houston, TX Performed advanced legal word processing and document functions with Microsoft Word as assigned by the legal word processing supervisor with extensive knowledge of Microsoft Word 2007, Auto-Correct features, Styles) Windows XP, including basic formulas, formatting, and embedding into Acrobat, including extracting and converting PDF files Education

Jack Yates High School Houston, TX

June 1990 High School Diploma

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