Raquel L. Dent

***** ** ***** ******

Homestead, FL 33032

ad3q2t@r.postjobfree.com

305-***-****

OBJECTIVE:

To secure a full-time management position where my courageous leadership, customer service, & associate development skills will be best utilized.

EXPERIENCE:

CARNIVAL CRUISE LINES/ SENIOR AGENT (2013-Present)

Escalations

On-line Support

Service Agent

McDONALDS INC/ SHIFT MANAGER {2011-2013}

Managing sales and production operations

Floor plans and operations

Inventory management

Monetary Procurement

Associate Development

MOSAIC SALES SOLUTIONS/ RETAIL MERCHANDISER {2010-2011}

Marketing Display

Product Quality Assurance

MENTOR NETWORK/GROUP HOME MANAGER {2008-2009}

Worked closely with support coordinators & parents to ensure the physical / mental needs of the handicapped

Employee scheduling

Maintaining medical and central files

Coordinated with “Agency for Persons with Disabilities”

Planned, organized, and facilitated monthly activities

MENTOR NETWORK/ESE DADE COUNTY SCHOOL TEACHER ASSISTANT {2007-2008}

Assisted teaching staff with activities

Completed lesson plans

Assisted with graduation process

R.W. BECK DISASTER & RECOVERY/ MANAGER {2005-2006}

South Dade Disposal Site

Katrina & Wilma Disposal Management

Monitored landscaping crews

EDUCATION

1991-1994 Miami Killian Sr. High

SKILLS/ CERTIFICATIONS

Food Service Management

Hospitality Management

OSHA

Leaning Service Management

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