Customer Service Agent
Resume:
Raquel L. Dent
Homestead, FL 33032
*************@*****.***
OBJECTIVE:
To secure a full-time management position where my courageous leadership, customer service, & associate development skills will be best utilized.
EXPERIENCE:
CARNIVAL CRUISE LINES/ SENIOR AGENT (2013-Present)
Escalations
On-line Support
Service Agent
McDONALDS INC/ SHIFT MANAGER {2011-2013}
Managing sales and production operations
Floor plans and operations
Inventory management
Monetary Procurement
Associate Development
MOSAIC SALES SOLUTIONS/ RETAIL MERCHANDISER {2010-2011}
Marketing Display
Product Quality Assurance
MENTOR NETWORK/GROUP HOME MANAGER {2008-2009}
Worked closely with support coordinators & parents to ensure the physical / mental needs of the handicapped
Employee scheduling
Maintaining medical and central files
Coordinated with “Agency for Persons with Disabilities”
Planned, organized, and facilitated monthly activities
MENTOR NETWORK/ESE DADE COUNTY SCHOOL TEACHER ASSISTANT {2007-2008}
Assisted teaching staff with activities
Completed lesson plans
Assisted with graduation process
R.W. BECK DISASTER & RECOVERY/ MANAGER {2005-2006}
South Dade Disposal Site
Katrina & Wilma Disposal Management
Monitored landscaping crews
EDUCATION
1991-1994 Miami Killian Sr. High
SKILLS/ CERTIFICATIONS
Food Service Management
Hospitality Management
OSHA
Leaning Service Management
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