Ralph E Falkenburg III

*** **** *** **** *

Louisville Kentucky

40206

Cell Phone

407-***-****

502-***-****

Email: ad3q2f@r.postjobfree.com

Objective

Dynamic and seasoned leader with a 45-year track record in the workforce excelling as a multi-unit manager and dedicated manager. My focus is on fostering people development by creating an environment where ongoing training is a cornerstone. As a self-actualized leader, I bring a wealth of experience, a passion for cultivating talent, and a commitment to ensuring that individuals flourish in a professional setting. Eager to leverage my extensive background to drive success and contribute to a workplace that thrives.

Skills

●Microsoft Office Systems: Proficiency in Word, Excel, and PowerPoint for efficient documentation creation, data analysis, and presentations.

●Culinary proficiency:Demonstrated culinary skills with a focus on creating diverse and high-quality dishes as well as recipe adherence.

●POS Systems Expertise: Extensive knowledge of POS systems inclusive of but not limited to Micros, Aloha, Verifone, Ingeneco, Gilbarco Veeder-Root, Squirrel, Radiant and Pinnacle, ensuring seamless transaction processing.

●Plan O Gram Efficiency and implementation:Skilled in strategic planning and the implementation of POG tools and processes to effectuate project management.

●P & L Statements & Understanding: In-Depth understanding of Profit & Loss statements enabling sound financial analysis and decision-making.

●Outstanding People Development Skills:Proven ability to cultivate and develop individuals, fostering a positive and productive team environment.

●Self-Actualization Skills: Possess self-actualization skills demonstrating continuous personal growth.

●Human Resources: Proficient in HR processes, including recruitment, employee relations, and compliance, contributing to a well-functioning and compliant workplace.

Achievements

Project Leadership/Geo Technology Vehicle Camera Installation SRP/TVT companies 2017 Present

●Team leading of 8-12 people implementing the RFID tagging system of up to 600 products in over 30,000 convenience and specialty retail store locations throughout the United States.

●Implemented the installation of new specialty retail programs in new and existing units for global eyewear, travel products, mobile phone smart accessories, personalized custom retail development displays and PlanOGram development.

●Fostered a culture of critical thinking enabling team members to make educated and informed decisions while under my sphere of influence.

●Geo-Tab installation- I have successfully installed over 100 cameras in our fleet that enables the geo-tab technologies in Dodge Ram 2500-3500 series, Ford Transit vans and Chevrolet Express equipped with Rockport Cargosport boxes.

Operations Director Ocean Front Property Confidential 2014-2017

●Acquired responsibility of a resort style restaurant/marina operations with a retail store.

●Corrected overall poor performance of our property inclusive of financial profitability, training, development, and implementation of all systems that would create and maintain a stellar hospitality operation. planning, assigning, and directing work; appraising performance; rewarding and redirecting employees, addressing complaints, and resolving problems.

●Processed a comprehensive menu overhaul, rebuild, results were immediate, 18% sales increase.

●Taught outrageous customer service skills increasing new and repeat guest to 25% overall within our first season.

●Implemented the understanding of food safety and sanitation by bringing forth the serve-safe program. Results were higher ROI scores and health department inspections and safe food handling responsibilities.

●Developed the “Adherence to Company Standards” or ‘ACS’ program where employees were taught and tested on the company operating expectations, resulting in a culture of informed employees where good service levels increased sales, minimized costs, and fostered happy employees lowering turnover rates.

●Fixed improper hiring process by bringing forth personal questionnaires tailored for each department capturing the best talent applying for those jobs.

Multi-Unit Manager Extreme Planet 2011 – 2013

●Directly responsible for the supervision and development of 85-140 hourly employees and 17 salaried managers in high volume restaurants both single and multi-unit that exceeded weekly sales volumes up to 125k.

●I jumped right in developing systems that would address the lack of internal people development, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This resulted in people knowing what is expected of them in measurable terms.

●Fixed our process of how we operated in all workflow areas with an emphasis on management development. Resulting in better trained managers who could grow their own departments and people directly under their sphere of influence.

●Created the “Manager Must” program or ‘MMP’ The managers must work an hourly function two times a month for at least three hours to keep the skill of that position in the manager toolbox. The results were a culture of learning and accountability and the ongoing presence of both.

●Increased the sales in the company by 36% overall in my tenure.

Unit-Manager / Training General Manager Murphy USA 2008 - 2011

●Responsible for the coaching and development of multiple store managers on operation readiness and total financial responsibility in operating a high-volume high customer traffic retail operation averaging 350k gallons of fuel per month and average of 22k in merchandise sales.

●Implemented the “Systems in Place” program which decreased shrink (loss) by 20% in first 2 months of tenure for 3 units.

●Increased sales by 18-45% collectively in 36 months through focusing on “Service that Sells” technique.

●Trouble shoot, identify and solve all fueling systems that are in need. Inclusive of calling for service if the problem was beyond my skill set.

●Created a culture where people knew what is expected of them in measurable terms resulting in low employment turnover through effective training, leadership, and accountability.

●Fuel Service Technologies: basic understanding of Gilbarco Veeder - Root, Wayne fuel systems dispensers and POS. Trouble shooting from hanging hardware,

Multi Unit Manager/General Manager Bennigans Irish American Grill 2002-2008

●Successfully built and maintained our home delivery system & service in partnership with private deliver services.

●Taught my management team how to sustain and exceed all department cost levels of company standards for all 6 locations. The results were not only immediate by 18-22 % on our PFO, additionally, we experienced new traffic on guest counts.

●I brought forth our “Operations Standards Inspections Manuel” or ‘OSIM’ also known as “Awesome.’ Scored and maintained an average of 96-100%% on all restaurant operation inspections for all locations, the previous percentage was in the low to mid 80s’.

●Trained my management team how to score over 90% on all health dept inspections & secret diner shop for all units by using previous inspections as our tool.

●Implemented all local “Star Marketing” programs to get all units acclimated to their neighborhoods and solid in their perspective communities. This created a wow factor in the surrounding neighborhoods bringing all units from unacceptable to acceptable.

General Manager/TGM

Mel’s Diner/Creative Culinary Concepts 2000 - 2002

●High volume casual diner with over $65k weekly sales volume on a check $8.00 check average.

●Identified, developed, and trained from within, 4 general managers and 3 kitchen managers to their respective positions within our 9 units. My store became the training hub for the company.

●Produced and lowered all costs to profitable margins within ninety days.

●Kept turnover below average industry standard. Sustained scores over 90% on all health department inspections & secret diner shoppers report and operations inspections.

Sweat Equity Partner/General Manager Blue Rock Grill, Tuckers Steakhouse LLC 1996 - 2000

●Hired as a GM, developed into a partner of a small neighborhood casual dining concept.

●Created systems in place leadership through the development and implementation of training manuals, resulting in smooth, profitable restaurant operations flow thru.

●Successfully led our company concept from one style of themed dining to another.

●Developed 2 different menus from scratch, resulting in an 18% PFO.

●Developed our bar concepts utilizing key bartenders and executed a free pouring bar with flair resulting in a neighborhood happy hour second to no one.

General Manager Lonestar Steakhouse 1991 - 1996

●Hired as the GM of a failing, once thriving & successful company store.

●Store volume was $26k per week. Brought store profits up to 21% in a matter of 15 months with weekly sales volume reaching $41k.

●Implemented and maintained systems in place bringing food cost from over 40% to 30% through my leadership with a focus on operations management.

●Led the district & maintained hourly labor from a 28% to a 16% in 28 days.

●Led the district in bar cost from a 36% to a 24% sustained throughout my tenure.

Manager/Kitchen Manager Shooters International Restaurant 1989 - 1991

●Opened 5 new units as Kitchen manager for our waterfront café’s.

●Successfully implemented all station manuals in accordance with company standards.

●Successfully implemented all training guidelines for back of the house operations from hiring, ordering, costs analysis & costs control to employee development.

●Successful in growing our kitchens from 2 to 7 in a 27-month time frame by implementing our fresh food and new garden-fresh menu of pasta, sandwiches, and salads.

Manager /Trainer

TGI Friday’s 1983 - 1989

●Successfully opened 7 new units as a kitchen trainer. Promoted to an AKM within 2 years.

●Trained all stations to certifiable status in accordance with company standards.

●Successfully implemented all training guidelines for back of the house operations from hiring, ordering, costs analysis & costs control to employee development.

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