TIM SHEA

***** *. ********, ****** ****, OH ***** 216-***-**** ad3q1m@r.postjobfree.com

Professional Summary

Dedicated, hardworking business owner/management professional with extensive daily planning and operations

experience. Skilled in staff training and development. Highly proactive with 35 years of experience in team

leadership in the restaurant and transportation industries. Background includes sales, management and operations

of three owner operated businesses. Flexible, results-oriented offering focused leadership and operations knowledge to

drive profitability. Exceptional communication skills. Owner/General Manager with 35 years in restaurants and 14

years in transportation field. Strong career progression. Highly dedicated to career growth. Performance-driven

owner skilled in creating marketing plans and leading successful product launches, promotions and development.

Passionate with exceptional ability to work with teams to market and sell multiple products/services.

Skills

Negotiation skills Staff scheduling

Needs assessments Natural leader

Customer targeting Strong work ethic

Results-oriented Passion for customer satisfaction

TLS APPLIANCES – Home remodels

The American Tavern –

Carefully interviewed, selected, trained and supervised staff.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize

profits.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Recognized and formally acknowledged outstanding staff performance to boost company morale and

productivity.

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Led and directed team members on effective methods, operations and procedures.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Skillfully interacted with external vendors to obtain the best quality in pricing and product.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires

and terminations.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes

within the restaurant.

Shea's Airport Express –

Managed business finances, including paying vendors and suppliers for products and services rendered.

Prospected to obtain new accounts while maintaining relationships with existing accounts which included

some of Cleveland’s top companies.

Optimized the Shea's Airport Express, Inc. website to boost traffic to the Business.

Monitored income expense sheets to track and adjust expenses.

Researched public perception of products and services and used information gathered to guide strategy

development.

Reviewed sales and activity reports to measure productivity and meet company performance targets.

Solicited and developed new business accounts by cold calling and networking.

Employment - service industry positions eventually leading to management.

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