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Customer Service Team Members

Location:
Round Lake, IL
Posted:
February 18, 2024

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Resume:

JOEL LUCAS

ad3pz7@r.postjobfree.com 815-***-**** Milwaukee, WI 53201

Summary

Hello, my name is Joel, I moved to the Midwest from California back in 2011. I have experience working for the walmart incorporation. I have i year at the walmart store, 9 years of experience in the walmart warehouse, a year of experience managing the tires and batteries department at sams Club. I hired Associates, made the schedules, ordered supplies for the department. i have a total of 12 years at walmart inc.

Skills

Great customer service

Experience

Sams Club Tire And Battery Waukesha, WI

Supervisor

09/2022 - 01/24/2024

•Directed and supervised team of 5 employees in daily operations.

•Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

•Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

•Resolved customer complaints in a timely manner while ensuring customer satisfaction.

•Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

•Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

•Performed monthly inventory checks to ensure sufficient stock levels for all products.

•Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Sams Club Tire And Battery Franklin, WI

Tire Technician

03/2022 - 09/2022

•Inspected tires for defects and wear, measured tread depth and determined need for replacement.

•Replaced worn tires with new ones of the same size and type.

•Balanced wheels using electronic machines to ensure even tire wear.

•Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.

•Removed old tires from rims using specialized tools such as bead breakers and tire irons.

•Rotated tires and reset tire pressure monitoring systems.

•Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.

•Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.

•Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.

•Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.

•Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.

Sams Club/ Franklin, WI

Freezer Worker

08/2021 - 03/2022

•Assisted in unloading and stocking frozen goods into the freezer.

•Maintained accurate inventory of all items in the freezer.

•Cleaned and organized the freezer on a regular basis.

•Monitored temperature levels to ensure products were kept at optimal levels for safety standards.

•Inspected product quality and expiration dates to ensure freshness of food items.

•Rotated stock according to first-in-first-out guidelines.

•Maintained cleanliness of work areas throughout shift operations.

•Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.

•Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

•Packed boxes and stock using organizational guidelines.

Walmart Beaver Dam, WI

Shipping Loader

10/2015 - Current

•Loaded freight onto trucks, trailers, and containers using pallet jacks and hand-trucks.

•Verified shipping documents for accuracy and completeness.

Walmart Spring Valley, IL

Shipping Loader

09/2012 - 10/2015

•Verified shipping documents for accuracy and completeness.

•Loaded freight onto trucks, trailers, and containers using pallet jacks and hand-trucks.

•Performed daily pre-trip inspections on forklifts before use.

•Organized shipments according to delivery schedules.

•Labeled packages with appropriate information such as destination addresses and weight codes.

•Maintained cleanliness of work area and equipment throughout the shift.

•Ensured that all items were properly packaged prior to shipment.

•Utilized scanners to track outgoing shipments and update inventory management system accordingly.

•Transported goods between warehouses using lift truck or other manual equipment when necessary.

Walmart WI

Maintenance

09/2011 - 09/2012

•Conducted preventive maintenance on mechanical and electrical equipment.

•Performed troubleshooting and repairs of industrial machinery.

•Inspected production lines for safety hazards.

•Cleaned work areas to maintain a safe working environment.

Education and Training

Madera High School Madera, CA

High School Diploma

06/2009



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