Customer Service Specialist

JEANNE OWEN

J.owen ****@*****.***

** **** ****, ********, ** 038**-***-*** 8063

SKILLS SUMMARY

MS Certified Application Specialist: Word, Excel, PowerPoint

NRF Foundation National Professional Certification in Customer Service

Extensive Customer Service experience and strong analytical and problem solving skills

Knowledge of administrative office procedures and equipment

Apollo and Sabre Trained.

Quickbooks MS Certified, Macola and Peachtree Trained

ADP Trained

WORK EXPERIENCE

Aspire, Chelmsford, MA 2015 2016

Customer Service Specialist

Communicated with Elite Card Members throw the Concierge department for any request that they may have. from making dining reservations in Paris to finding those sometimes hard to get tickets for broadway shows or the hottest concert like Adele. .Google was a man part of the job . Research and working with all the different web pages and programs that had to be managed.

Viking River Cruises, Boston, MA 2015 2015

Customer Service Specialist

Communicate with customers to determine, in order to assist them with any problems or issues that may rise, and helping to the best of my ability. Insuring the knowledge of all policies and procedures for Viking River Cruises, using computers and phone system. Answering all incoming calls Provide customer with printouts of itinerary Independent Travel Agent, Dedham, MA 2006 – Present Booking and Travel Planning

Communicate with customers to determine destination, transportation, accommodations, travel dates, and financial considerations. Compute cost of travel or quote package tour’s cost. Plan, describe, arrange itinerary using computers and phone system. Provide customer with printouts of itinerary and be available 24/7 in order to help and assist them with any problems or issues that may rise.

Express Personnel, Hampton, NH (Temporary Assignments) 2013 – 2015 HR Assistant/Customer Service /Accounts Receivables/Accounts Payable Accounts Receivables/Accounts Payable,Calculated timesheets, processed payroll, general ledgers. Backup for incoming phone calls, filed, faxed quotes, and ensured all corresponding paperwork was completed and accurate in a timely fashion. HR benefits package,set up of interviews, and participated in the interview process, maintained the employee database,

Kohl’s Department Store, Seabrook, NH 2009 – 2011

Cash Office/Customer Service

Handled cash office and balanced daily cash receipts. Completed all the paperwork and assisted customers with exchanges and returns

Kelley Service, Portsmouth, NH 2008 – 2009

Proctoring (Training for Seabrook Outage)

Assisted with the CPT training for the Seabrook Power Plant Outage Computer training for over 1500 men and women who are scheduled work the Outage Superior Technical Resources, Woburn, MA 1999 2008 National Employment, Portsmouth, NH 2005 – 2007

Tyler Machine Tool, Seabrook, NH 1999 – 2003

HR Assistant/Administrative Assistant

Placed on various assignments that included and not limited to AP/AR, Customer Service, Human Resources, Administrative Assistant, Payroll, and Purchasing Assistant Greeted customers, answered a multi phone system. Retrieved, sorted and distributed mail. Filed, ordered office supplies and assisted with AP/AR back up. Put together quotes for Sales Department, traced Fed EX Packages, bill of lading and packing list, set up sales meetings and arrange all company outings

EDUCATION

LARE Training Center, Lawrence, MA 2012 2013

Business Technology

International Aviation Travel Academy 1991

Certification in Travel and Tourism

Brookhaven College, Dallas, Texas 1989

Associate Degree Business Administration

Contact this candidate