Robert Smith

Jacksonville, FL *****

ad3pwd@r.postjobfree.com

+1-904-***-****

Experienced, detail-oriented professional with a successful background in business operations within the auto glass and pool cleaning industries. Proven expertise in managing parts inventory, providing excellent customer service, and ensuring seamless operations. Seeking a challenging role to leverage skills in product knowledge, order fulfillment, and customer satisfaction. Authorized to work in the US for any employer

Work Experience

Director of Operations/Founder

Auto Glass Smith, Inc - Jacksonville, FL

February 2017 to December 2023

• Directed and owned an auto glass installation company, overseeing end-to-end operation, strategically scheduling and executing 50+ vehicle glass replacements per week to optimize workflow efficiency

• Managed parts and supplies procurement, proactively ordering necessary materials, preventing delays and providing a well-equipped inventory for ongoing projects

• Achieved customer happiness by conducting pre-existing and post-work reviews, addressing concerns, and maintaining open communication via email and text messages

• Spearheaded business growth by proactively engaging in sales activities, conducting business-to- business and door-to-door sales efforts, expanding the customer base

• Responded promptly to emails and text messages, cultivating relationships with customers and addressed inquiries promptly, contributing to a positive customer experience Director of Operations

Blue Fish Pools - West Palm Beach, Florida

January 2008 to December 2016

● Successfully expanded a pool cleaning company, achieving a substantial increase to 140 accounts by implementing effective business strategies to enhance market presence and customer base

● Managed scheduling for customers, establishing and optimizing routes for employees, streamlining pool cleaning services to ensure prompt and reliable customer support

● Personally attended to around 100 pools, demonstrating hands-on expertise in pool maintenance and enhancing the overall quality of service for customers

● Conducted leak detections, supervised swimming pool repairs, and undertook paver repairs using a diverse skill set to offer comprehensive solutions to clients regarding various pool-related issues.

● Cultivated strong customer relationships, prioritizing customer satisfaction by actively engaging with clients and answering inquiries promptly, contributing to loyalty and positive business reputation Education

High School Diploma

Santaluces High School - Boynton Beach, FL

2001 to 2005

Skills

• Customer Service

• Communication Skills

• Product Knowledge

• Order Fulfillment

• Inventory Management

• Sales

• Billing

• Organization

• Attention to Detail

• Procurement

• Glass Installation

• Door-to-Door Experience

• Sales

• Retail sales

• Computer skills

• Customer service

• Supervising experience

• Mechanical knowledge

• Negotiation

• Driving

Certifications and Licenses

Driver's License

Contact this candidate