WILLIAM MENDEZ

Bell, CA ***** • 323-***-**** • ad3pw3@r.postjobfree.com

CAREER SUMMARY: A professional with over 12 years of experience in auto consumer finance and business operations, aiming to contribute acquired analytical, accounting, technical, and customer service skills to a progressive organization.

COMPUTER/SOFTWARE PROFICIENT: Windows, Microsoft Office (Excel, Access, Word), AS 400 (BPCS), JD Edwards, Peach Tree, Quicken CMS(Imaging), Lease Pak Innovis, MAS 90, Lotus Notes PowerPoint, Rumba, SAP CRM, SAP ERP, Daybreak CRM (Siebel 8.1), Allstate website Equifax, CICS

Total Ala Mode-Appraisal Software

EDUCATION: Associate of Arts: Accounting/Business Cerritos College, Norwalk, CA (June 2005)

LANGUAGES: Bilingual, fluent in Spanish & English (read, write, speak)

WORK EXPERIENCE:

Real Estate Appraiser Assistant

Appraisals Excel Corporation, Norwalk, Ca (March 2023-Present)

Evaluate the value of real estate properties, including residential homes and commercial buildings.

Gather detailed information about properties, such as size, condition, layout, location, and unique features.

Research the local real estate market to analyze trends, supply and demand, and recent sale prices.

Perform on-site property inspections to assess condition, quality, and specific features affecting value.

Create comprehensive appraisal reports, including findings, analysis, and estimated property value.

Serve various clients, such as banks, mortgage lenders, real estate agencies, and property owners, communicating findings professionally.

Adhere to legal and ethical standards, ensuring unbiased and objective assessments that meet industry regulations.

Vehicle Analyst/Company Cars

Rose International-America Honda Motors, Torrance, CA (Aug. 2022 – Feb 2023)

•Recorded and processed vehicle registration, transfers, lien, and titling transactions.

•Processed vehicle and title transfers, entering data into computer databases.

•Researched DMV rules, regulations, and fee calculations for DMVs nationwide.

•Collaborated with vendors to ensure timely processing of over 3,000 DMV registrations and renewals.

•Conducted daily data entry for 100+ vehicle renewals and registration information.

•Managed a comprehensive database of nationwide company vehicle titles, overseeing document mailings.

•Provided prompt assistance to dealers and associates for registration inquiries, working closely with relevant parties to resolve issues.

Funding Analyst 1

Hyundai Capital America, Irvine, CA (Aug. 2014 - April 2020)

•Audited auto lease and retail loans files to ensure complete documentation.

•Collaborated closely with customers and dealers to analyze and complete a minimum of 50+ auto contract agreements daily.

•Conducted thorough verification of customer collateral, ensuring compliance with income, residence, insurance, and legal standards.

•Maintained effective communication channels with dealers, sales, and credit departments to stay updated on funding status.

•Conducted audits to verify compliance with HCA credit approval policies and procedures.

•Conducted business-to-business follow-ups with 15+ assigned dealerships, resolving pending or missing stipulation items.

•Effectively resolved complex contract issues by guiding dealers in reconstructing lease contracts.

Recovery Specialist-Insurance

Workways-Hyundai Capital America, Irvine, CA (Dec. 2013 - May 2014)

•Managed customer insurance claim information, including documentation and filing of necessary paperwork.

•Collaborated with recovery specialists to record and follow up on claim information.

•Maintained regular contact with customers to ensure account currency.

•Coordinated with insurance adjusters to track and manage claim proceeds.

•Ensured accurate and timely filing of GAP insurance claims.

•Collected payments from customers as needed.

•Reviewed and canceled ancillary products as required.

•Verified the proper posting of insurance proceeds and generated demand letters.

Re-marketing Specialist

Adecco/Toyota Financial Services, Torrance, CA (May 2008 - June 2012)

•Managed the remarketing sales process for returned equipment, including full-term, repossession, and bankruptcy accounts.

•Initiated the Notice of Intent to sell for commercial trucks and forklifts, issuing notices to personal/cross corporate guarantors and third parties.

•Conducted extensive research to obtain UCC copies and identify relevant third parties.

•Acquired commercial truck titles through the administration department.

•Compiled necessary paperwork for auctions, including required affidavits.

•Processed lease continuation on accounts, ensuring completion 30 days before maturity.

•Handled sales orders for forklifts and commercial trucks sold at online auctions.

•Created invoices for excess wear and tear, overtime usage, and deficiency balances.

•Processed files for collection agencies and attorneys.

•Maintained accurate and up-to-date remarketing, attorney, and customer billing databases.

•Closed full-term, repossession, and bankruptcy accounts, processing check request forms for fees.

•Created and completed database record entries for various types of accounts.

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