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Human Resources Call Center

Location:
Johannesburg, Gauteng, South Africa
Posted:
February 18, 2024

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SHAUN ERÈAN SINGH

Finance; Human Resources; Procurement; Inventory & Administration

+27 (0) 82 93 6565 2

ad3pvr@r.postjobfree.com

Randpark Ridge, Randburg, 2169

COVER LETTER

Dear Hiring Manager,

I am writing to express my strong interest in bringing my extensive skills and experience to your organization.

With over 25 years of experience in various sectors, including manufacturing, security, consulting, and the call center environment, I am confident that my qualifications and expertise make me an ideal candidate for the position. Throughout my career, I have developed a wide range of skills in areas such as business administration, procurement, inventory, and operations management. I have also gained valuable insights while working in the private security industry, having attained a Grade A PSIRA rating and a Managerial Gambling and Betting Board Licence for the Casino Sector.

My background in sales, business, and state institutions, as well as my knowledge of B- BBEE and SABS compliance, have shaped my people-oriented approach and strong leadership capabilities.

In addition to my hands-on work ethic, I possess a range of skills such as adaptability, analytical abilities, computer literacy, diplomatic/tactful approaches, efficient time management, flexibility, learning skills, managerial aptitude, and problem-solving. I have also developed processes, protocols, and procedures for SHEQ, which have provided me with a deep understanding of how organizations operate. In conclusion, I am confident that my diverse experience and skill set, as well as my people-oriented approach, analytical skills, and strong leadership capabilities, will enable me to bring fresh insights and improved productivity, profitability, and sustainability to your organization.

I would appreciate the opportunity to discuss my qualifications further and look forward to hearing from you.

Thank you for considering my application and CV.

Sincerely,

S.E.Singh

SHAUN SINGH 1

SHAUN ERÈAN SINGH

Finance; Human Resources; Procurement; Inventory & Administration

+27 (0) 82 93 6565 2

ad3pvr@r.postjobfree.com

Randpark Ridge, Randburg, 2169

PERSONAL

• Birthday: 25th September

1970

• Nationality: South African

• Languages: English, Afrikaans,

Hindi

• Licence: Code 08 (own

transport)

PERSONALITY

• Aptitude for exceptional

communication

• Nurtures connections

effortlessly

• Exemplifies self-discipline.

• Devoted to unwavering

quality.

• Embodies a global mindset.

• Personifies the essence of a

people person.

ACTIVITIES

• Collaborating with a global

organization in a mission to

eradicate hunger and

promote food security

worldwide.

• Presently engaged in the

endeavours of supporting

children with and without

disabilities, as well as

disadvantaged communities,

to ensure their well-being and

holistic development.

• Yoga & Meditation

• Non-Smoker

• Teetotaller

• Lacto-vegetarian

• Gyming

• Fitness

• Road & Trail Running

ABOUT ME

Throughout my illustrious career spanning well over 25 years, I have traversed the vibrant landscape of South African industries, leaving an indelible mark in manufacturing, security, consulting, and the ever-engaging realm of call center. This extraordinary journey has endowed me with a veritable cornucopia of talents, ranging from financial wizardry and operational proficiency to human resources prowess, risk mitigation finesse, procurement prowess, and the art of business optimization. As a seasoned consultant, I have had the privilege of bestowing upon clients the gift of invaluable advice and guidance, culminating in transformative value. My profound understanding and first-hand experience in financial management, process enhancement, efficiency maximization, human resources administration, risk mitigation, supplier management, and the sacred art of business optimization position me as the quintessential catalyst for operational excellence, risk management, and untamed growth in any organization.

Behold, for I am renowned for my people-oriented persona, a true maestro in cultivating harmonious relationships and fostering a thriving workforce. With utmost confidence, I proclaim myself as the epitome of the ideal candidate, boasting a diverse array of skills and a remarkable adaptability that ensures success in any business milieu.

EDUCATION

2020 Technology Institute

Accounting & Business Basics

Quick Books Point of Sale

Quick Books – Premier 2014

SAGE 50 – 2013

2019 TEFL ACADEMY

Teaching English as a Foreign Language NQF Level 5 2016 UNISA

Project Management NQF Level 5

2007 UNISA

B. COMM Degree (second year level)

1989 Stanger Manor Secondary School

Matric

SHAUN SINGH 2

SHAUN ERÈAN SINGH

Finance; Human Resources; Procurement; Inventory & Administration

+27 (0) 82 93 6565 2

ad3pvr@r.postjobfree.com

Randpark Ridge, Randburg, 2169

SKILLS:

FINANCIAL MANAGEMENT

• Proficient in managing

Accounts Receivables

• Skilled in overseeing

Accounts Payables

• Experienced in efficient

Order Management

• Seasoned in effective

Purchasing Management

• Knowledgeable in Payroll

administration

• Proficient in generating

insightful Management

Reports

• Experienced in Budgeting

processes.

• Adept at Audit Management

HUMAN RESOURCES MANAGEMENT

• Successfully implements HR

processes and policies.

• Demonstrates expertise in

performance management.

• Exemplary team

management skills.

• Strategic planning for

learning and development

initiatives.

WORK EXPERIENCE

Jan 2023 to Present NOVA CONNECT SOLUTONS

Human Resources/General Administration

Proficiently managing a broad range of Human Resources functions, including contract management, disciplinary actions, recruitment, implementation of HR systems, and overseeing hiring and performance management processes. Efficiently managing general office administration duties. Collaborating with accountants to ensure seamless financial operations. Expertly managing debtor and creditor accounts. Meticulously overseeing consumable stock management. Adroitly managing ad hoc responsibilities, such as procurement of consumables and stationery.

Jul 2013 to Jan 2020 NINE 25 CONSULTING

Business Consultant

Harnessing the power of strategic planning and executing strategies flawlessly. Leveraging expertise in business management consulting to ensure statutory compliance. Driving increased productivity and optimizing profitability to maximize success. Implementing HR systems and revolutionizing hiring and performance management processes. Leading teams to cultivate exceptional customer satisfaction. Excelling in project management, spearheading specific initiatives such as developing meticulous procedures and protocols.

Jul 2011 to Mar 2013 SAS SPECIAL FORCES

Financial Manager

Holder of prestigious PSIAR Grade A certification. Proudly possess a Managerial Licence issued by the KZN Gambling & Betting Board. Skilfully managed the comprehensive financial function for a small business. Thoroughly oversaw accounts payable and accounts receivable management. Ensured seamless compliance with statutory regulations. Efficiently managed orders and procurement, including contract management. Effectively managed various human resources responsibilities, including recruitment, contract management, payroll administration, and disciplinary actions. Spearheaded and successfully achieved Level 1 BBBEE certification for the company through project management and self-execution. Successfully performed a range of managerial functions on an ad hoc basis. 2007 - 2010 AGI GLASS (KZN)

Buyer/ Risk Management

Around 2008/9, the company embarked on the journey towards ISO9001 accreditation. During this time, I was entrusted with the pivotal role of overseeing Risk and SHEQ Management for the KZN region.

AGI GLASS (KZN) Continued below…

SHAUN SINGH 3

SHAUN ERÈAN SINGH

Finance; Human Resources; Procurement; Inventory & Administration

+27 (0) 82 93 6565 2

ad3pvr@r.postjobfree.com

Randpark Ridge, Randburg, 2169

OPERATIONS MANAGEMENT

• Proficiently served as a Risk &

SHEQ Officer, ensuring

compliance and safety

standards in production

operations.

• Meticulously managed

production compliance,

ensuring adherence to quality

and regulatory requirements.

• Efficiently managed stock

management, optimizing

inventory levels, and

minimizing stockouts.

• Skilfully sourced materials,

establishing reliable supplier

networks and securing cost-

effective procurement.

• Effectively managed sales

and order processes,

ensuring timely fulfilment of

customer requirements.

OTHER

• Relationship management

• Continuous improvement

• Diplomatic

SOFTWARE SKILLS

• MS OFFICE - Advanced

• Pastel Account (Partner))

• Quick Books (POS & Premier)

• Sage 50 -2013

• Pastel Payroll & Pastel HR

• VIP Payroll

• Pay Administrator

• Accsys

WORK EXPERIENCE

Key responsibilities included:

• Formulating and executing a comprehensive SHEQ Implementation Plan.

• Establishing, refining, and implementing policies, procedures, and protocols for Occupational Health & Safety.

• Coordinating the regional rollout and administration of SHEQ initiatives.

• Ensuring ongoing compliance with SABS mark requirements for finished products.

• Conducting regular audits to assess regional Risk/SHEQ/SABS mark compliance. 2007 – 2010

Buyer

Entrusted with the crucial task of sourcing regional and international suppliers for procuring raw materials. Overseeing and efficiently managing regional procurement operations, ensuring smooth administration. Taking charge of comprehensive raw materials inventory management. Conducting meticulous stock stacking and conducting thorough audits for accurate inventory control.

2004 - 2007 AGI ALUMINIUM

2007 Financial & Administration Manager (Divisional) Successfully managed financial budgets and provided comprehensive reporting to divisional heads, external auditors, and regulatory bodies such as the Department of Labour. Ensured strict adherence to statutory compliance requirements. Proactively collaborated with operational and sales departments to drive forecast achievement and implement effective cost containment measures. Served as the divisional system manager for the ERP program, AGIS, ensuring seamless operations. Exercised meticulous oversight over raw materials and finished product inventory. Efficiently managed a finance team of ten individuals, overseeing various areas including creditors, debtors, human resources (including salaries and wages), loan accounts, and cashbooks. Oversaw general office administration duties with finesse. Proficiently managed journal entries, GL accounts, and trial balance. Generated and scrutinized income statements and balance sheets. Provided monthly reporting on financial statements in comparison to the budget. Prepared audit files for head office and auditors. Conducted quarterly budget reviews to drive financial efficiency. 2004 – 2006 Assistant to Financial Director

Meticulously ensured adherence to statutory requirements and diligently maintained records for VAT submissions, EMP submissions, and compliance with the Labour Department regarding UIF and Workmen's Compensation. Efficiently managed the full spectrum of payroll functions, including salaries and wages, to ensure accurate and timely compensation. Effectively implemented human resources policies and procedures, including managing retrenchment processes when necessary. Expertly oversaw intercompany account reconciliations and effectively managed associated activities. Prepared comprehensive audit reports to facilitate smooth audit processes.

SHAUN SINGH 4

SHAUN ERÈAN SINGH

Finance; Human Resources; Procurement; Inventory & Administration

+27 (0) 82 93 6565 2

ad3pvr@r.postjobfree.com

Randpark Ridge, Randburg, 2169

WORK EXPERIENCE

1996– 2004 CLEARWAY ALUMINIUM (MERGE TO AGI)

1996 – 2004

Assistant to Financial Director

Managed the complete payroll function, ensuring accurate and timely compensation for employees. Expertly managed statutory compliance functions, including SARS submissions, UIF, and Workmen's Compensation, to ensure adherence to regulatory requirements. Proficiently managed various human resources responsibilities, contributing to an efficient and productive workforce. Skilfully managed creditors, overseeing accounts payable and performing meticulous reconciliations to maintain financial integrity. 1995 – 1996

Accounts Clerk (Half Days)

Performed precise and meticulous General Ledger entries, ensuring accurate and organized financial records. Efficiently processed weekly payroll, ensuring timely and accurate compensation for employees. Capably managed half-day accounts, contributing to the smooth financial operations of the organization.

1994 – 1995

Sales / Estimator

Managed internal sales operations, ensuring seamless processing of orders and exceptional customer service. Efficiently mediated between clients and the factory, effectively addressing inquiries, and maintaining strong customer relationships. Adroitly served as an ad hoc estimator for aluminium products, providing accurate and timely cost estimates. REFERENCES

• Valmay Aerts – AG Aluminium

Tel: 079-***-****

• Trevor Brown – AG Glass

072-***-****

• Vinesh Maharaj – Food for Life

Midrand

083-***-****



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