Customer Service Credit Card

CHARLES RAMSEY

*************@*****.*** 413-***-**** Pittsfield, MA 01201

Summary

Skills

Training Assistance

Assigning Work

Shift Scheduling

Problem-Solving

Flexible Schedule

Sales Reporting

Inventory Counts

Cash Sales Counts

Experience

Dunkin' Donuts Pittsfield, MA

Shift Leader

12/2018 - Current

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Supervised and led employees to maintain productivity and customer service levels.

Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Home Depot Pittsfield, MA

Cashier

02/2020 - 08/2020

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Ulta Pittsfield, MA

Beauty Advisor

02/2019 - 09/2019

Showed customers how to apply makeup and other products to achieve desired looks.

Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.

Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.

Operated cash register or POS system to receive payment by cash, check and credit card.

Education and Training

Berkshire Community College Pittsfield, MA

Some College (No Degree) in Psychology

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