SAMUKELISWE MCINEKA

(Hospitality Management Graduate/Receptionist/Reservation Agent)

PERSONAL INFORMATION

Address: *** ***** ******** ****, ******** East, Johannesburg, Gauteng, Province, South Africa, 2090 Contact Details: +27-71-501-**** or +27-81-852-**** E-mail: ad3puu@r.postjobfree.com

Licenses: Code 10 and/or Code C1

LinkedIn: https://www.linkedin.com/in/samukelisiwe-mcineka-054bb6179 PROFESSIONAL PROFILE

A Hospitality Management graduate possessing more than 3 years of experience from the Retail and Hospitality sectors also encompassing effective communication as well as customer relationship management and comprehending Data Capturing, Financial Management for Hospitality as well as Computer fundamentals with excellent analytical including enthusiasm in assisting and/or participating in collaborative tasks. Also recognized as a meticulous and highly motivated individual with ability to handle confidential information and implement excellent clientele/customer relations skills with background in Microsoft suite also accustomed to working well under fast-paced, high-volume, and time-sensitive conditions to ensure customer satisfaction within the set time frame and meticulously. Additionally with a sound understanding of Culinary Studies and Consumer Sciences. Moreover, possessing ability to manage multiple responsibilities (i.e., working shifts as well as overtime) simultaneously, proactively and resolve issues, also consistently exceeding established goals with objective of securing a junior role to implement accumulated skillset from private sectors while enabling further personal and professional development skills.

SKILL SET

Language Proficiency: English, and IsiZulu

IT Proficiency: Microsoft (Excel, Outlook, PowerPoint, & Word), Internet, Computer Literacy, Opera System, and Room Recon

Professional Skills: Business Promotion, Conflict Resolution, Administrative Support, Collaboration, Time Management, Telephone Etiquette, Filing and Records Management, Customer Relationship Management, Data Entry & Capturing, Planning and Organizing, Attention to detail, Problem Solving, Accountability, Customer Service, Verbal and Written Communication, and Reporting

Core Competencies: Self-starter, Sound knowledge of Occupational Health and Safety Act, Assertiveness, Honesty, Document filing, Interpersonal, Teamwork, Lateral Thinking Ability, Self-improvement, Organizational Skills, High Stress Tolerance, Strong Work Ethic & Standards, Works well under pressure, Initiative-taking and ability to work independently with minimum supervision, Eager to learn, Ability to capture data using virtual systems, Decision making, Knowledgeable in Hospitality Management principles.

EMPLOYMENT HISTORY

MINT HOTELS, SOUTH AFRICA

Receptionist Host & Reservation Agent, March 2021 – October 2022 Duties:

• Provided professional guest service that encompassed raising of awareness (i.e., educating guests about the hotel brand).

• Attended to customer requests and/or enquiries, also resolved customer complaints with diligence.

• Liaised with clientele to facilitate organizing of transportation for arriving as well as departing clients.

• Adhered to the hotel policy, also arranged check-in process to accommodate group bookings.

• Utilized the Room Raccoon System to update guests’ profile prior allocation as well as activation of room keys.

• Handled numerous bookings (including special requests from guests), also processed manual payments as well as charging virtual cards.

• Ensured that housekeeping was performed and always maintained to promote hygienic as well as immaculate environment for customers.

Accomplishment:

• Developed verbal communication skills from building and/or maintaining positive relationship with customers. SIGNATURE LUX BY ONOMO HOTEL – SANDTON, SOUTH AFRICA Front Office Ambassador/Receptionist, February 2019 – March 2020 Duties:

• Assisted check-in and check-out guests also communicating to clients by responding to emails and/or facsimiles sent to the company.

• Verified foreign guests’ identifications by performing screening, scanning as well as faxing of relevant documentation.

• Answered to internal and external calls prior making of reservations, also received payments from unguaranteed bookings.

• Providing full information about the hotel to the guest upon arrival and good service. CITY LODGE – SANDTON, SOUTH AFRICA

Diploma in Hospitality Management In-service Training, July 2018 – December 2018 (Contract) Duties:

• Executed administration as well as office support activities such as photocopying, filing, and maintaining guests’ personal information when necessary.

• Received and corresponded to emails sent to the company, also booked private meetings to be hosted.

• Responded to queries pertaining the company profile from various customers and provided customers with company Brouchers.

KWIK SPAR – BLAIR ATHOL, SOUTH AFRICA

Parttime Cashier, January 2016 – December 2017

Duties:

• Scanned various items also collected payments from customers, and handled Cash (notes/coins), cheque, credit as well as debit card transactions.

• Issued receipts also processed refunds and returned change to customers after procurement.

• Ensured resolution of customer complaints and maintained accurate record keeping of daily transactions. EDUCATION

UNIVERSITY OF ZULULAND, SOUTH AFRICA

Majors:

Hospitality Communications, Events Management, Hospitality Operations, Financial Management for Hospitality, and Hospitality Industry Law

Accomplishments:

• National Diploma (NQF Level 6) in Hospitality Management, 2018

• Certificate of Recognition in the Department of Consumer Science, 2017

• Certificate of Recognition for most Diligent Student in Culinary Studies, 2017

• Certificate of Recognition for most Diligent Student in Hospitality Management and/or Human Resources, 2017 OVERPORT SECONDARY SCHOOL, SOUTH AFRICA

Majors:

Economics, Business Studies, English, Mathematical Literacy, IsiZulu, and Life Orientation Accomplishments:

• Passed National Senior Certificate, Matric and/or Grade 12 with an Exemption Pass, 2015

• Obtained Distinction in IsiZulu (First Additional Language), 2015 Projects and Community Activities:

• Sizokhula Children Care Centre - Embarked in a community project to assist (with schoolwork) also ensured that children from the disadvantaged background lived in safe conditions and facilitated provision of food parcels that entailed refreshments and beverages before and after school. Provided support (by means of engaging in recreational activities) to teenagers.

Trainings, Certifications, and Additional Qualifications:

• South African Wine Course Certificate, 2017

REFERENCES

Contact Person : Ms Terrance Khumalo

Designation : Front office Supervisor

Company : City Lodge Hotel (Pty) Ltd Sandton Contact Details : +27-084-***-****

Contact Person : Ms Gomolemo Mogase

Designation : Front Office Supervisor

Company : Signature Lux Hotel by ONOMO (Pty) Ltd, Sandton Contact D : +27-78-697-****

Contact Person : Mr Bongani Zulu

Designation : General Manager

Company : Mint Hotel

Contact Details : +27 (792) 937 113

Contact this candidate