PETER BROWN

OBJECTIVE

Success driven team player seeking a position or related opportunity requiring a solid foundation of expertise in Sales & Business Management.

PROFESSIONAL PROFILE

Progressive, multi-faceted experience in Technical Direct Sales, Digital Marketing, Advertising & Relationship Based Customer Service. Excelled in creative, technical, strategic, collaborative and managerial aspects of business management from customer introduction to presentation and final product delivery.

Key Areas of Expertise:

• Listening and overcoming objections

• Leadership/Presentations/Training

• Onsite management

• Coordination of Events & Accounts

CAREER HIGHLIGHTS

8/10 - 12/21 Business Pro, Apple (Emeryville, Ca)

• Responsible for managing a $10M portfolio of accounts ranging from mid-market to enterprise level customers

• Increasing customer loyalty and account retention by developing strong relationships with key stakeholders

• Achieving a high level of product adoption by collaborating with cross-functional teams to deliver online training and education

• Effectively resolving time sensitive technical and billing issues resulting in a superior customer experience

• Increasing customer acquisition by engaging internal sales leads both onsite and in phone/virtual meetings

• Managing accounts, leads, new sales and operations in Apple's Engage CRM ( Sugar CRM and Filemaker)

• Passionate mentor for new and existing team members on workflow and best practices including customer discovery, solution training and relationship management.

• Team leader for the Bay Area Sports Organizations and Non Profit Industries. 11/08- 9/09 Marketing Director, K Designers (Hayward, CA)

• Developed profitable new business in target markets while building strong incremental sales to existing key customers

• Helped introduce an innovative new coatings system working closely with marketing partners Sherwin Williams and Lifetime Exteriors

• Innovated and implemented a lead tracking system to assist Sales force in tracking prospect/ customer development across six product categories 10/07 – 7/08 Label Executive, MTL Records (San Francisco, CA)

• Established online presence for new artist “Sterlen Roberts” and MTL Records

• Setup of travel, studio time/location and transportation of artist and all label personnel 4/04- 5/07 Business Programs Coordinator, CPD Wireless (Union City, CA)

• Developed business programs including analytical tools and proposal templates. Conduct auditing and research for orders and accounts, manage inventory reconciliation and management for 20 Locations. Assisted with closure of sales deals and billing reconciliation.

• Provided IT Support including installation and troubleshooting as well as provided graphic design expertise for marketing and promotions outreach opportunities 11/03- 3/04 Sales Representative, Good Guys (Dublin, CA)

• Top performing sales rep responsible for car audio, home electronics, and cell phones sales.

• Effectively delivered sales target for district and individual sales team.

• Maintained vast directory of store knowledge for all products. 7/01- 10/03 Store Manager, Nextel Communications (San Ramon, CA)

• Store Manager ranked #76th in nation out of 500. Tracked at 170% for Presidents Council while managing up to 3 store locations throughout Bay Area. Raised sales by 50%, at New Park Mall store location.

• Hired and trained majority of new employees. Considered subject matter expert in training for district, which contained up to 12 stores. Conducted and presented new employee orientations.

• Responsible for development of creative programs focused on driving sales as well as inventory control, loss prevention and customer retention. Instrumental in creating highly motivated sales teams.

5/99- 4/01 Supervisor of Distribution, Verizon Wireless (Hayward, CA)

• Assisted Region Inventory Manager in aligning company goals. Instrumental in reducing capital expenditure by $600,000 within 6 months.

• Implemented regional electronic ordering process. Maintained Access/Excel databases to improve report analysis for customer billing. Standardized policies and procedures for ordering in each market within region. Managed the consolidation of vendors which directly decreased shipping costs by 20%.

• Reduced staff by 7.0 FTE’s with concurrent increase in total departmental performance.

• Three-time recipient of the “Shining Star” Verizon Wireless award. 4/94- 9/97 Assistant Buyer/Assistant Store Manager, Home Express (Newark/Dublin, CA)

• Placed and tracked purchase orders and arranged dates for merchandise to be released through warehouse. Input price events for all price changes including sales events and price or cost changes. Developed sales spreadsheets and signs for ad merchandise. Prepared stores for upcoming ads through inventory counts, sales predictions and merchandise purchase.

• Reconciled daily receipts, prepared weekly inventory status reports for all 10 district stores. Provided supervision of entire sales floor consisting of 12 associates.

EDUCATION California State University, Hayward – 2 years completed

SKILLS Windows/MAC Proficient: Word, Access, Excel, PowerPoint, Photoshop, Premiere Pro

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