Customer Service Account Manager

KD Kallie Dalton

Saratoga Springs, UT ***** 801-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

I am a resourceful account manager with excellent client oversight, issue resolution and relationship-building expertise. I maximize repeat business opportunities and utilized proven prospecting techniques to expand client base. I am a self-motivated customer service professional experienced in both technical and non-technical, fast-paced team environments. Proven track record of building customer relationships. Committed to delivering exceptional customer service and exceeding goals.

SKILLS Client rapport

Account management

Relationship building and

management

Customer Service

Data Management

Hiring and Onboarding

Proofreading and Editing

Courteous and Respectful

Basic Computer Skills

WORK HISTORY COMMUNITY MANAGER 03/2022 to 01/2023

Regus Lehi, UT

Collected and maintained careful records of rental payments and payment dates.

Conducted regular inspections to identify needed improvements and maintain highest standards.

Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

Worked with maintenance staff to complete timely repairs and enhancements.

Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration. ACCOUNT MANAGER 07/2012 to 01/2021

Webaholics

I have been an entrepreneur with my former partner for the past 7 years. I have managed a large eBay sales account for powersports accessories. thed.zone.com

I addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

I Negotiated prices for products and freights to decrease overall costs. I Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs. I Listened attentively to client feedback and worked with product development team to introduce new services.

CUSTOMER SERVICE REPRESENTATIVE 10/2011 to 06/2012 Regus

I worked at the front desk greeting clients and answering customer service phone calls. I sorted all of the clients mail and also helped set up meetings in the conference room. I made sure everyone had a clean station to be in the lunch area as well as there offices with anything they needed. I also evaluated customer information to explore issues liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. I maintained accurate and current customer account data with manual forms processing and digital information updates.

EDUCATION GED 06/2006

Copper Hills High School, West Jordan, UT

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