CHHATTERJIT

KAUR

ad3pt9@r.postjobfree.com

778-***-****

SURREY, BC, V3V5X4

PROFILE

A highly talented, detail-oriented Customer Service and Credit Professional with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strives in fast paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skills at offering exceptional support role ensuring 100% customer satisfaction by resolving agents queries and doubts.

EXPERIENCE

Operation manager Kotak Mahindra bank

June 2023- Dec 2023

Administer day to day operation of the branch.

Processing Credit limit increase and product change requests.

Review and make corrections in precise manner.

Monitor information and maintain records for same on database and servicing system.

Work independently with or without direct supervision.

Provide continuous training and back up support to teammates and coaching new hires as and when assigned for.

Develop and maintain professional relationship with customer, co-workers.

Customer Service Manager Capital Small Finance Bank Dec 2012- May 2023

Attaining a comprehensive knowledge of products and services and their competitive advantage through self improvement and following quality standards.

Resolving system issues and minimizing system down time and working on other areas to attain standard call handling time.

Reporting the real time system issues and updating agents on scheduled activities.

Guiding agents for call handling in difficult situations especially complain call and coaching the new hires on opportunities for improvement and following procedures

Provide general information and guide customer for navigating on the company’s website.

Troubleshoot card issues.

Demonstrate empathy while maximizing opportunity to build rapport with customer.

Exercise problem solving skills and promote membership benefits on retention efforts.

Listen attentively to customer needs and concerns; provide accurate information on the current promotional offers and resolving the delays in credit on membership benefits.

Maintain knowledge of client products and services.

Takes escalated calls of an information and problem-solving nature.

Update account information as requested by customer.

EDUCATION

Master’s in business administration

Punjab Technical University, Punjab, India

MA in Leadership -Business Currently enrolled since January 2024

Trinity Western University

KEY SKILLS AND CHARACTERISTICS

·Communication

·Initiative

·Active listening

·Problem Solving

·Team oriented

·Ms office

·Adaptability

·Positive Attitude

·motivation

·Decision making

Contact this candidate