Customer Representative

Kiesha Gilliam

Phone: 870-***-****

Email: ad3psx@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/kiesha-gilliam-466379281/

Address: *** * ****** ** *** B Paragould, AR 72450

Objective

Results-driven and customer-focused professional with 3 years of experience in delivering exceptional customer service. Seeking a remote customer service position where my strong communication skills, problem-solving abilities, and dedication to customer satisfaction can contribute to the success of your company. Proven track record of efficiently resolving customer issues, managing high call volumes, and consistently meeting or exceeding performance targets. Adaptable and self-motivated, I am eager to leverage my remote work experience and commitment to providing top-notch service to contribute to the success of your team.

Skills

Strong Communication Skills, Customer Relationship Management, Problem-Solving, Empathy, Adaptability, Technical Proficiency, Time Management, Multitasking, Self-Motivation, Conflict Resolution, Attention to Detail, Active Listening, Team Collaboration, and Cultural Sensitivity.

Work Experience

Customer Service Representative January 2022 – Present

Assisted customers in locating products, providing product information, and addressing inquiries.

Operated the cash register, processed transactions accurately, and handled customer returns.

Maintained a clean and organized work area, including restocking shelves and organizing merchandise displays.

Collaborated with team members to meet customer service goals and contribute to a positive shopping experience.

Responded to customer complaints or concerns in a professional and effective manner.

Delivery Driver

Amazon May 2017 – February 2023

Safely and efficiently navigate delivery routes, delivering packages to customers in a timely manner.

Utilize handheld devices and GPS systems to plan and optimize delivery routes.

Maintain a high level of accuracy in package scanning and delivery confirmation.

Provide excellent customer service by addressing customer inquiries and ensuring customer satisfaction.

Adhere to Amazon's delivery and safety standards, following all traffic laws and company guidelines.

Perform routine vehicle inspections and report any maintenance issues promptly.

Collaborate with dispatch and logistics teams to coordinate daily delivery schedules.

Handle a high volume of packages, demonstrating excellent time management and organizational skills.

Foster positive relationships with customers, representing Amazon in a professional and customer-friendly manner.

Participate in ongoing training sessions to stay updated on safety protocols and company policies.

Front Desk

Vistar July 2014 – March 2017

Greet and welcome guests in a friendly and professional manner, creating a positive first impression.

Handle guest check-ins and check-outs efficiently, ensuring accurate processing of payments and providing necessary information about hotel services.

Answer and route incoming calls, taking messages and providing information to callers as needed.

Manage reservations and cancellations using software, ensuring accurate and up-to-date room availability.

Assist guests with inquiries, requests, and issues promptly, maintaining a high level of customer satisfaction.

Coordinate with housekeeping and maintenance staff to ensure rooms are prepared and well-maintained.

Resolve guest complaints or concerns effectively, demonstrating strong problem-solving and communication skills.

Maintain a tidy and organized front desk area, contributing to the overall cleanliness and professionalism of the lobby.

Collaborate with other departments to ensure seamless communication and guest service.

Picker

PFs Web November 2013 – April 2014

Loaded and unloaded trucks, ensuring the safe and efficient movement of goods.

Verified incoming shipments against packing lists and purchase orders, reporting discrepancies as necessary.

Organized and maintained the warehouse space to optimize storage and accessibility.

Assisted in inventory control activities, including cycle counts and reconciliations.

Collaborated with team members to fulfill urgent orders and meet tight deadlines.

Operated and maintained warehouse equipment, reporting any malfunctions promptly.

Participated in regular safety meetings and adhered to safety guidelines to prevent accidents.

Sorter/Packer

FedEx February 2012– April 2013

Efficiently and accurately sort packages based on destination and delivery route.

Operate sorting machinery and equipment, adhering to safety guidelines and performance standards.

Package parcels securely, ensuring proper labeling and documentation for shipping.

Collaborate with team members to meet daily sorting and packing quotas.

Conduct regular quality checks to verify the integrity of packages and address any discrepancies.

Utilize hand-held scanners and computer systems to track and update package status.

Assist in loading and unloading trucks, organizing packages for optimal delivery sequencing.

Maintain a clean and organized work area, contributing to a safe and productive work environment.

Demonstrate adaptability by assisting in various tasks as needed, including cross-training in different areas of the warehouse.

Participate in team meetings and training sessions to stay informed about company policies and procedures.

Education

High School Diploma- (2011)

Associate Degree- Early Childhood Education (2013)

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