Diamond Harvey

**** ** ***** *** **** ****, Miramar, FL, 33027 • 786-***-**** • ad3ps8@r.postjobfree.com Friendly and reliable team player offering over 4 years of experience in customer service/ retail associate roles. Flexible and responsive to individual customer situations. Skilled in building customer trust to maintain loyalty. Im dedicated and detail-oriented with expertise in multitasking, im also a Flexible team player with expertise in being Dependable, self-motivated and seeking to leverage background into customer service role. Computer proficiency

Strong communication skills

Strong communication skills

Multi-Task

Produce knowledge

Customer service

Cash register operation

Able to lift 40 pounds

Computer literate

Sales

Food preparation techniques

High School Diploma - 2017

Henry D. Perry Education Center - Miramar, FL

professional references

1. Wadlyn Charles

phone number-954-***-****

ad3ps8@r.postjobfree.com

2. Shakia Allen

phone number-754-***-****

ad3ps8@r.postjobfree.com

deli clerk - March, 2020 to November, 2020

Publix Super Market at Ives Dairy Crossing - Miami Gardens, FL Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices. Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices. Calculated total items needed to assemble party trays and placed orders for inventory.

Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.

Delivered exemplary customer service to all guests, even in peak business periods to promote retention.

Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.

Greeted customers at deli counter to fulfill requests and answer questions.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

ADDITIONAL INFORMATION

WORK HISTORY

Warehouse - April, 2019 to August, 2020

Amazon Mega Warehouse - Opa-locka, FL

Estimated weights, heights and centers of balance to make precise placements.

Sorted over 1000 products onto shelves according to type, weight and size.

Separated damaged items from functional ones before placing on shelves.

Moved boxes, containers and pallets with equipment Retail Sales Associate - February, 2018 to March, 2019 Macy's - Aventura, FL

Provided exceptional services to ensure pleasant shopping experiences and adhere to company protocol.

Kept on top of changes to store products and promotions to maintain strong sales.

Answered customer questions regarding merchandise and pricing. Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Used POS system to process sales, returns, online orders and gift card activations.

Folded and arranged merchandise in attractive displays to drive sales.

Kept floor and fitting room areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.

Stocked merchandise each 30 min, clearly labeling items, arranging according to size or color, and preparing attractive displays. Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

member service advocate - September, 2020 to Present Convey Health Solutions - Miramar, FL

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Research the status of orders

Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.

Recommended alternative items when product was out of stock. Assessed caller accounts to determine benefits, identify service needs and resolve issues.

Compiled feedback from customers and submitted recommendations to management regarding [Type] processes, promoting satisfaction in future interactions.