Caresse D. Hardin

**** **** **** ***. **** Point, NC 27265

336-***-**** [C] •ad3prx@r.postjobfree.com

CAREER OBJECTIVE:

Challenging, rewarding position within a solid, progressive organization that best uses my experience and training, with opportunity for personal and professional development. STRENGTHS:

• Committed, competent, capable customer service professional with exceptional organizational skills.

• Progressive record of advancement; possess effective communication skills and work well with people.

• Solves customer service problems effectively and take corrective action as required.

• Loyal, dependable, takes ownership, quick study, seeks self improvement, compassionate and insightful.

• Proven track record and outstanding reputation for initiative, ability to learn and adapt quickly with superior talents in establishing and building relationships.

PROFESSIONAL EXPERIENCE :

K & W Cafeterias, Greensboro, NC; Manager; 5/07 - Present

• Supervisor of staff of up to 50 employees.

• Direct responsibility for preparation and distribution of daily serving lines.

• Responsible for all aspects of customer satisfaction. Bruegger Bagels, Greensboro, NC General Manager, North Elm Street 6/97-12/06

• Managed all operations and promotion of a new, full-service bagel eatery.

• In charge of initial start-up which included hiring and training of staff.

• “Corporation Training Store” responsible for training of new managers and retraining of existing managers. Houlihan’s Restaurant, Greensboro, NC Manager 3/96-2/97

• Involved in opening a major area restaurant including hiring and training employees. Greensboro Country Club/Carlson Farms, Greensboro, NC Purchasing Director 4/90-3/96

• Managed all purchasing, quality control, and stock inventory functions.

• Processed inventory and sales information via computer system. Prepared budget, purchasing, and sales reports. Joseph’s/Holiday Inn, Greensboro, NC Customer Service Manager 6/89-3/90

• Ensured customer satisfaction by managing customer service operations for a full-service hotel/restaurant.

• Completed various Wine Seminars and Customer Service Relations Workshops. Wellington’s Inc., LTD, Greensboro, NC Assistant Manager 12/86-5/89

• Managed all operations including inventory control, purchasing of all food and alcohol, food cost analysis, hiring and training of employees, and menu changes.

• Prepared employee payroll, sales ledgers, and Alcohol Quarterly Reports as a vital part of bookkeeping duties. Steak and Ale Restaurant, Greensboro, NC Hostess and Food/Cocktail Server 8/79-12/86

• Generated repeat business by improving quality control and assuring customer satisfaction.

• Promoted to Assistant Manager in 1986 due to outstanding work performance. FORMAL EDUCATION:

Appalachian State University, Boone, NC - 1979 Graduate Bachelor of Science - Health Care Education - Emphasis on Healthcare Management Dean’s List of Scholars; Earned Advanced American Red Cross Certificate in First Aid CONTINUING EDUCATION:

The Educational Institute - Earned certificate for Certified Purchasing Management with honors Se

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, Greensboro, NC 1997-Present

Advanced American Red Cross Certificate in First Aid - Appalachian State University - 1979 PERSONAL & PROFESSIONAL REFERENCES AVAILABLE ON REQUEST

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